Assistant Account Manager

Date: Aug 17, 2024

Location: Shanghai, SH, CN, 200333

Company: Corning

Requisition Number: 63404

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities:

Lead efforts to actively manage account relationship and execute overall division and commercial strategies

• Develop and maintain multi-level and multi-function customer relations o Develop/publish customer profile and analysis

• Organize/manage regional and corporate reviews of accounts

• Clearly and effectively communicate strategy and activities to customer

• Develop actionable and measurable satisfaction improvement plans

Develop detailed account/sales plans for each assigned customers/fabs

• Develop account strategy and analysis

• Achieve account sales objectives

• Identify opportunities and risks

• Actively manage complexity at assigned accounts

• Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts

• Understand customer requirements - Identify, assess and prioritize opportunities

• Execute the account plan in alignment w/product plan

• Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division

• Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance

• Collect/synthesize customer and market and intelligence information. Establish effective internal communication

Support AE to expand Corning’s product offering at account(s)

• Understand customer’s current & future products demands and developments.

• Work with AE to deliver value proposition and provide feedback to PLM

• Coordinate periodic technology exchanges and plan product migration at the customer

• Communicate roadmaps and manufacturing capacity plans to the customer

Resolve customer issues and facilitate responsiveness

• Respond to customer complains in timely manner

• Organize/Lead internal resources to resolve customer issues effectively

• Track action list of issue resolution Position Description

• Continually look for ways to increase customer satisfaction

Education & Experience

Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus.

58 years of sales or customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.

Managed significant sales responsibilities.

Experience of working in international company preferred.

Required Skills

Ability to interact and build effective relationships with customers.

Ability to represent the customer to Corning and Corning to the customer

Excellent personality and strong communication/interpersonal skill

Excellent PPT skill, strong oral presentation skill

Problem solving and analytical skills

Fluent in English and Chinese.

Desired Skills

Basic knowledge of LCD industry or semiconductor industry

Strong knowledge of commercial transaction processes

Ability to set actions and follow through with a sense of urgency

Strong interpersonal skills to engage business leadership and leverage talent in a matrix organization

Experience in working with people at all levels (junior to VP/President levels) of customer accounts.

Soft Skills

Detail oriented…Desire to improve/set execution plans based on data ▪

Ability to work and communicate across varied cultures

Passionate about customers, loves to sell

Well organized, process oriented, systematic approach to problem solving

Willing to learn, open attitude to change where necessary

Be comfortable in dealing/interacting with people internally & externally

Strategic thinking, good networking skills

Strong self-managing capability: team work sprit required, and can work independently

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.