Overview

Applications Operations Engineer I

Responsibilities

JOB SUMMARY

• Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) applications and services. Part the Application Services team charged with ensuring a high level of service continuity and reliability across the Panasonic Avionics suite of services.

MAJOR RESPONSIBILITIES.Description

• Applications Engineer I

• Assist with application deployments and upgrades

• Assist with asset management

• Assist with key process improvement initiatives to support business continuity and reliability of system infrastructure.

• Assist with application monitoring changes recommended by team leads.

• Assist with tape backups, which includes: Offsite management of tapes, replacing tapes as needed, and troubleshooting backup issues.

• Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff)

• CUSTOMER SUPPORT

• Provide responses to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.

EDUCATION/EXPERIENCE REQUIREMENTS

• College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement

• 2 years relevant IT/Development experience, including Network Operations Center and 24/7 call center experience

KNOWLEDGE/SKILL REQUIREMENTS

• Basic understanding of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS

• Excellent verbal and written communication skills.

• Basic understanding of virtualization best practices and fundamentals

• Basic understanding of network and communications systems fundamentals.

• Ability to execute on multiple priorities in a dynamic environment.

• Willing to learn new tools and technologies as we continue to involve In-Flight Entertainment and Connectivity.

OTHER REQUIREMENTS

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

• Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.

• May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.

• May be required to lift up to 30 pounds.

• Current passport in good standing.

REQ-144090