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General Dynamics Information Technology
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Washington, District Of Columbia
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Familiar with Service Desk and ITSM technologies including:
Remedy and/or ServiceNow
Automatic
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RES
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Denver, Colorado
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hardware and software issues, warranty claims, and service agreements.
Utilizes ServiceNow platform ... business processes using the ServiceNow platform, and develop/update reports as requested.
Attends
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MISO Energy
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Carmel, Indiana
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) tools like ServiceNow.
Strong understanding of ITIL framework and service desk operations
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Prudential Ins Co of America
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Newark, New Jersey
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framework and ITSM best practices.Experience with ServiceNow modules including Incident Management
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