By Joining us as a Field Service Resident Engineer, your role will be to support one of our customers at site by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, small configuration and/or modifications, on call services to DeltaV DCS/SIS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve reliability and boost performance of their DeltaV systems.

If this sounds like an interesting opportunity for you then come and join our team!

In This Role, Your Responsibilities Will Be:

• Keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be completing services; for example Virtualization, DeltaV Upgrades (physical and virtualized), Backup & Recovery, System Health, Monitoring, Patch Management, Endpoint Security, DeltaV configuration and graphics, SIS, etc.

• Perform tasks for system maintenance and performance evaluations.

• Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems

• Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.

• Work closely with Long Term Service Agreement Program Manager to meet requirements and overall Control system performance.

• Complete Service tasks in accordance with Service Management Office guidelines and certifications.

• Adhere to the company’s and customer HSEQ (Safety) standards at all times

• Project support: Assist in design studies, H/W & S/W upgrades & modifications. Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations.

• Proactively identify Service/Product opportunities and assist in their pursuit

• Carrying out work on Safety Instrumented Systems (SIS)

• Providing on-site customer training in the application, service and operation of Emerson products

Who You Are:

You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You pursue everything with energy, drive, and the need to finish.

You use knowledge of the business systems, process industry, you know how to deal with ambiguity and you are willed to take action and committed to self-development.

For This Role, You Will Need:

• Degree or equivalent experience in an engineering field, such as mechanical / electrical, computer science, or control systems (Minimum technical College level) preferred.

• Experience in process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.

• Experience in DCS application (knowledge of DeltaV DCS being an advantage) preferred.

• Good communications skills and fluent in Italian and English – written and spoken.

Preferred Qualifications that Set You Apart:

• Knowledge on Information technology (IT) & Networking, Cyber Security, cloud computing, Virtualization, programming software, Operating Systems, Active Directory, Patch Management, Backup and Recovery is an advantage.

• Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, Fieldbus, Profibus, etc.).

• Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services.

• Driving license for car.

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Requisition ID : 23016688

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.