The Jamestown Family Health Clinic (JFHC) is seeking a dedicated Clinic Support Team Member to join our Admin Clinic team! In this full-time role (40 hours/week, Monday-Friday), you'll play a vital role in ensuring a smooth patient experience from scheduling to check-out. You'll also be responsible for managing patient information securely and confidentially according to HIPAA guidelines.

Essential Functions

• Process medical record releases in and out of the JFHC

• Scan and commit all clinic documents to charts

• Review, sort, and forward incoming e-faxes to Care Teams

• Process patient referrals for specialty care and tests

• Track and follow-up referrals

• Check-in patients arriving for appointments

• Schedule patient appointments

• Perform registration pre-visit work queues

• Prepare and send Results Letters to patients

• Take phone calls from patients and other medical providers

• Answer questions and provide information according to JFHC policies

• Communicate effectively and maintain good working relationships with all clinic staff

• Keep the JFHC informed of changes in local health care impacting JFHC Providers and patients

• Process prior authorizations needed for patient services and pharmacy

• Register new patients in the Electronic Health Record system

• Assist with JFHC projects, as director by Supervisor

• Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPAA

• Perform additional duties as assigned

Requirements

• High School Diploma or equivalent

• Two (2) years of administrative experience

• Minimum of one (1) year experience in a health care setting

• Knowledge of basic medical terminology

• Knowledge of types and names of common prescription medications

• Knowledge of primary care services and the local health care system

• Prior customer service experience

• Computer proficiency in Microsoft Suite

• Experience using common office machines including copiers, fax, and scanners

• Exceptional interpersonal skills including effective verbal and written communication

• Valid Washington State Drivers License

• Must be able to successfully pass a criminal background investigation

• Uphold all current vaccine requirements for employment

Preferred Qualifications

• Associates degree

• Previous experience with multi-line telephone systems

• Knowledge of Local, State, and Federal Laws and Regulations

• Knowledge of office administrative operations, including personnel management, and compliance

• Excellent organization skills and the ability to prioritize multiple tasks

• Effective time management, decision-making, and problem-solving skills

• Demonstrate initiative, work independently with little supervision

• American Indian/Alaska Native preferences apply

Qualifications