Job Information
Abbott TSS in Seoul, South Korea
About Abbott :
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people
Primary Function/Primary Goals/Objectives:
Perform the installation, preventive maintenance, repair, TSB upgrade and customer training on sites. Record the procedure of troubleshooting, PM and other Activities on sites and follow up the customer complaints by regulation & Rule in Abbott. Management of Parts Usage & create the Revenue for the sustainable and profitable growth
Major Responsibilities:
Perform installation of Abbott instrument within arrangement date of customer successfully
Perform Preventive Maintenance to reduce the costs and get the better reliability
Perform troubleshooting and repair for Abbott Instruments for the good reliability
TSB Upgrade within a due date for the better performance
Prepare instruments as operational status for using internal or external customer training, exhibition or demonstration purpose
Keep the instruments as updated status and perform scheduled or needed maintenance procedures. Record data and keep them on the logs
Keep test tools or equipment as clean and operational status, and if needed, check the calibration due date not to expired
Keep operating and working area clean and orderly
Maintain good housekeeping of the Training Center and work safely as per the EHS procedures
Perform other activities assigned and/or instructed by direct supervisor
Keep the Test of Record within a Plan date
Effectively keep the rule with support occupational Environment, Health, and Safety Program, for keeping employee’s safety and health from hazardous material
Follow up & record the customer complaints by Abbott policy
Perform a call management by TSO in Office and then dispatch call to the TSS/TAS
Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
Schedule and perform planned maintenance activities
Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district
Educations:
Degreed graduate in 4 years college or university course in Electrical, Electronics, Biochemical, medical-Engineering or related science.
More than two year job related experience is preferred
Background:
Knowledge and experience of the repairing instrument activity is desirable
More than two years experience at field service engineering or technical marketing area in multinational company (preferred)
Previous experience should demonstrate the ability to understand the instrument operation and to fix the instrument
Basic knowledge of the diagnostic products
Basic knowledge of the electrical and/or electronics is desirable
Considerable manipulative skill with fingers and tools is necessary
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
Abbott
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