Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As the Digital Engagement Manager, you will have the exciting opportunity to deliver on the APJCS strategy to build a partners everywhere business across Asia Pacific and Japan. You will do this by facilitaiting the delivery of partner owned territories across your aligned set of customers (within the digital sales motion). In addition to developing avenues to grow this existing customer cohort, you will deliver on net new customer acquisition through a defined list of partners, working closely with the Digital Sales Managers to execute on GTM programs and plays. You will closely align on the development of these campaigns to drive customer success within the nominated members of the AWS Partner Network (APN), navigating the tooling and system requirements to ensure Customer Obsession. You will deeply understand AWS processes and procedures; uncovering areas of improvement and enhancement thoughtout the current customer acquition life cycle, surfacing and proposing a future state which will be leveraged pan-APJ and also informing decisions at the global level. You will collaborate with global, cross-functional teams including AWS sales, business development, marketing, and partner field professionals to determine how to best accelerate growth and success in the digital customer cohort with partners. You will be a member of a pan-APJ team, sharing and collaborating on opportunities to facilitate customer acquisition and growth at scale via our APN. You will take best practice from others into your customer set, indexing on Invent & Simplify to drive efficiencies whilst delivering enhanced customer outcomes. You will drive digital volume engagements to do so, leveraging mechanisms such as marketing and digital campaigns to drive success, whilst capturing learnings to enhance the customer and partner experience.

The right candidate will have experience in developing sales plays and go-to-market programs. They will have a proven record of driving multiple programs, interacting with companies at scale to meet business objectives. The successful candidate will have excellent program and project management skills, a customer-obsessed and collaborative approach, strong data and metrics bias, and a passion for helping companies get started using cloud to achieve business goals through our partners. They will possess a deep understanding of the AWS Partner Business, both internally and externally. In understanding the drivers of our partners they will execute on a robust plan that focuses on customer outcomes and also prioritizes the needs of our partners.

This role is an exciting opportunity to build new business processes and ways of delivering customer success with and through our partners. The successful candidate will thrive under ambiguity, have a ‘can do’ attitude and exhibit high levels of ownership. They will deeply think about ways to engage our partners to drive our customer success; thinking outside of the box to deliver success across the digital sales motion in APJ.

Key job responsibilities

1. Drive partner engagement within a defined list of existing AWS customers, leveraging both existing and proposed mechansims to reach customers at scale.

2. Work as part of a pan-APJ team to surface current system limitations and propose solutions and approaches to remediate these challenges.

3. Meet or exceed KPI targets including volume of partner engagements and customers transacting with partners.

4. Achieve this by developing and executing mechanisms to drive partner engagement into defined customers.

5. Own the Partner Contirbution Rate goals across the Digital Segment.

6. Develop executive engagement with select SI, Distribution and ISV Partners.

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience in business development, partner development, sales or alliances management

• 2+ years of experience in Partner Sales role or similar.

Preferred Qualifications

• Experience with sales CRM tools such as Salesforce or similar software

• Technology depth and breadth in cloud technology.

• Partnering with others in the organization is key to our long term success and is what helps frame our inclusive culture.

• 5+ years of relevant work experience.

• Experience in Regional or APJ roles.