Description

At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.

You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

Your actions will have to earn the trust of the customer by doing what's best for them in long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units

Being single threaded owner for Migrations and Strategic Initiatives

Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

Accelerate customer adoption through education and enablement

Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working

Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

A day in the life

At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

About the team

About AWS

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud

Basic Qualifications

• Associate’s or bachelor’s degree as well as Experience in one or more technology domains

• 2+ years of experience in delivery of technical or engineering programs

• 1+ years of experience in a customer-facing role, engaging with customer managers, technologists and/or partners to solve business problems with advanced technologies

• Strong verbal and written in Korean and English, also communications skills are a must, as well as the ability to work effectively across internal and external organizations

• Self-motivated problem solver who thrives in a dynamic and customer-focused environment

Preferred Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related fields

• Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences

• Direct experience implementing cloud services such as migrations and modernization services, or demonstrated ability to quickly learn and apply new technologies

• Knowledge of AWS Services and Solutions

• Any experience with one or more of the following domains: Analytics, Security, Storage, DevOps, Application Development, or Machine Learning

• Proven ability to work across business and technical teams

• Strong organizational and troubleshooting skills with attention to details

• Experience in program and project management fundamentals or any project management certification, training such as PMP, Scrum, or other Agile certification