Customer Service Specialist

Seneca Falls, NY (http://maps.google.com/maps?q=2495+Bonadent+Dr+Seneca+Falls+NY+USA+13148)

Job Type

Full-time

Description

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.

Essential Functions:

• Provide friendly, effective and efficient communication with customers to ensure customer satisfaction

• Ensure timely resolution and proper documentation of customer issues

• Develop relationships and be proactive with accounts

• Develop understanding of BonaDent products and turnaround times

• Keep sales and technical teams abreast of issues, concerns, and successes with important accounts

• Provide timely feedback to manager in regards to issues involving customer satisfaction

• Partner with technical staff and sales and marketing staff to exceed customer expectations

• Follows BonaDent’s policies and procedures

Requirements

• High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint

• Multi-tasking and organizational skills, with close attention to detail

• Ability to learn new systems and processes quickly and effectively

• Ability to cope effectively with deadlines

• Must be able to maintain Confidentiality

• Must demonstrate the ability to meet basic job requirements and carry out essential job functions

• Must be able to communicate effectively and have the ability to work well with others

• Must have the ability to organize and manage multiple priorities

• Must possess basic computer skills and excellent telephone etiquette

• Must be able to take and apply constructive feedback

Salary Description

$17.00- $20.00