We are seeking a highly motivated Strategic Account Technology Specialist to join our special Microsoft team dedicated to supporting a very complex, one-of-a-kind customer. This role involves working closely with Microsoft technical and specialist teams as well as our customer's various business units to drive digital transformation, enhance customer engagement, and deliver innovative solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You orchestrate global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts.

• You partner with customers and partners to provide innovative solutions and integrate Microsoft technology into their business.

• You leverage a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. You act as the voice of the customer (VOC) and internal advocate across all levels of the organization.

• You provide analysis of overall customer needs for one of the largest and most complex accounts and advise on gaps that would benefit from Microsoft solutions. You lead customer business transformations through digital transformation for assigned accounts.

• You partner with line-of-business leaders and senior executives within a large-scale, high-impact, very complex customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition.

• You contribute to the creation of stakeholder maps for your account, determine and orchestrate a coverage plan, and build out an execution framework.

• You establish best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives.

• You use existing and new readiness resources and demonstrate expertise in creating enablement plans for large and high-stakes customers and all-up Microsoft business.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience

• OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 14+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience

• OR equivalent experience.

• 5+ years experience leading technical, support, and/or partner teams.

• 4+ years experience in business consulting, consultative selling, and change management.

• 5+ years of cross-team collaboration and project management.

• 5+ years experience in digital transformation or using technology to drive customer business outcomes.

Strategic Account Technology IC5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until February 15, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .