Description

We’re looking for a Software Development Engineer to join the Customer Engagement Technologies (CET) team within Amazon Customer Service (CS).

Come join a creative team of engineers dedicated to building hub of customer obsession at Amazon.

Our team within CET focuses on building scalable platforms, robust architecture, and world class user experience (UX) for the thousands of associates that use our products in many marketplaces each day. We also invest in experimentation and leverage our big data to drive insights involving Machine Learning techniques to identify new and inventive ways to build and improve experiences for CS.

Key job responsibilities

• Take ownership of the software design, documentation, development, engineering approach, delivery and support of services we build.

• Collaborate with leaders, work backwards from customers, identify problems, propose innovative solutions, relentlessly raise standards, to enable our Customer Service Associates (CSAs) to have a positive impact on hundreds of millions of customers.

• Collaborate with team members to define the next generation of CS in partnership with Amazon Web Services technology teams.

• Build exciting features and new services to empower our CSAs at scale.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The mission of the CET team within CS is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.

Basic Qualifications

• 3+ years of non-internship professional software development experience

• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design, or experience in machine learning, data mining, information retrieval, statistics or natural language processing

• Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.