Service Manager Req # 2024-3135 Job Locations US-WA-Seattle Category Service Type Regular Full Time About Us Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview TEC is seeking a Service Manager who will continue to drive our success and status as a leader in the industry through the efficient and profitable operations of the Service Department. We are seeking an individual who will excel in developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and managing the Service team toward set goals. As a fast-paced growing company with a unique business model, we seek candidates with strong, positive leadership ability so the Service team continues to be recognized by our customers as their Best Business Partner. The person in this position must embody TEC company values: Teamwork, Entrepreneurship, and Customer Focus. They will exercise ethical behavior and sound judgment while recognizing and living up to the responsibility of being a leader and role model. Responsibilities Manage team of diesel technicians, service advisors, drivers, and foremen. This includes workforce planning, staffing, employee development, employee engagement, and corrective action. Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core Values of Teamwork, Entrepreneurship, and being Customer Driven. Take full accountability for the profitability, risk management, and growth of Service department. Forecast long and short-term objectives for the department and manage team toward goals utilizing objectives scorecard. Actively review financial statements; monitor and manage department expenses appropriately. Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems. Contact existing customers and potential new customers on a regular basis. Become our customers' best resource (AKA Best Business Partner) for finding solutions. Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity. Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition. Ensure the highest standards of service to internal and external customers. Provide a safe working environment and model and reinforce a culture of shop safety. Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction. Seek out, develop, and maintain excellent vendor relationships. Qualifications Experience in transportation industry, repair shop, or dealership environment Experience with CDK and ASIST Prior experience with P&L management Minimum five years' successful management experience with proven history o