Req #: 243890

Department: DEPARTMENT OF AMBULATORY BUSINESS OPERATIONS

Job Location Detail: UW TOWER - 4333 BROOKLYN AVE NE - SEATTLE, WA 98105

Posting Date: 02/25/2025

Closing Info: Closes On 03/03/2025

Salary: $8334 - $11825 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

UW MEDICINE’S DEPARTMENT OF AMBULATORY BUSINESS OPERATIONS has an outstanding opportunity for an PROGRAM OPERATIONS ANALYST Work Schedule

• 100% FTE

• Hybrid – 3 Days onsite or as business needs dictate POSITION HIGHLIGHTS

• Remote/Hybrid opportunity

• Develop strategic recommendations for complex problems under leadership of the Business Operations Director

• Partner with leaders across the enterprise to coordinate practice operations

• Lead key Mission Forward, operations and revenue improvement initiatives

• Make a difference for the patients and employees we serve DEPARTMENT DESCRIPTION The Department of Ambulatory Business Operations leads change to transform clinical operations across ambulatory clinics in the enterprise including UWMC Montlake and Northwest campuses, Harborview Medical Center, and UW Primary Care. PRIMARY JOB RESPONSIBILITIES

• Lead project teams across the enterprise, providing clear direction and support, to ensure successful delivery of project objectives

• Develop comprehensive project plans, outlining scope, goals, deliverables, timelines, and resource allocation, while ensuring alignment with organizational objectives and stakeholder expectations

• Conduct thorough analysis of ambulatory operations to identify inefficiencies, i.e. patient flow, staff productivity, and resource allocation

• Collaborate with interdisciplinary teams to develop innovative solutions and implement process improvement initiatives leveraging lean methodologies and change management principles

• Develop innovative solutions and initiatives aimed at streamlining workflows, reducing wait times, and improving the overall patient experience within ambulatory care settings

• Develop comprehensive training programs for front-line staff, focusing on operational best practices, standardized procedures, and quality improvement initiatives REQUIRED QUALIFICATIONS

• Master's degree in business, healthcare, or related field

• Minimum of 6 years of experience in health care operations, clinic administration, process improvement and/or change management within a physician practice.

• Demonstrated ability to develop, support and implement new services and programs

• Proven ability to implement and sustain change/improvements (change champion)

• Creative problem solver

• Consulting and coaching

• Time management

• Financial and data analysis

• Ability to successfully apply quality management, process improvement and problem-solving tools and methodologies

• Demonstrated ability in critical thinking and analysis

• Experience facilitating multidisciplinary groups

• Microsoft application skills: Word, Excel, Visio, OneNote and Outloo.

• Epic Application Skills: EpicCare, Prelude, Cadence, Referrals, and Templates

• Knowledge of Healthcare Industry changes; Pay for performance, Accountable Care Networks, Value Based Purchasing, Meaningful Use, and Quality based measures

• Equivalent experience may substitute for degree requirement ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community. Challenge. Collaboration. Compassion. Become part of our team. Join our mission to make life healthier for everyone in our community

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.