Job Information
Ad Hoc, LLC Program Director for Veteran's Affairs Business Unit in Seattle, Washington
Description Program Director - Veterans Affairs Business Unit. This position requires competency working within AWS & Salesforce. Experience working with the Department of Veteran's Affairs is mandatory. This is a remote position. Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government. Work on things that matter Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government thinks about and uses technology. Built for a remote life Ad Hoc is remote-first and remote-always. We've designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that's welcomed. Committed to high expectations and a welcoming culture Ad Hoc values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. We build small, inclusive teams to bring the best of consumer technology to the problems of government. Veterans Affairs The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable VA to increase the usage, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes. Primary Responsibilities: A Program Director is responsible for the management, oversight, and organic growth for a suite of programs or a large program, requiring oversight over 100+ team members. A Program Director exhibits strong influential skills to manage a significant program or a portfolio of projects/programs, while delivering upon contractual, financial and delivery obligations. The Program Director is an influential people leader, manager and mentor that effectively manages operations in support of delivery success and operational efficiencies. You will serve as a subject matter expert and may serve as a primary decision maker for the assigned portfolio. A Program Director is expected to successfully lead through direct reports and effectively communicate and execute against organizational objectives. In this role, a Program Director will actively partner with leadership peers to achieve business objectives, but must also employ a strategic mindset to influence organizational growth. Primary expectations of a Program Director include: Manages all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects Exhibits an extensive knowledge of fundamental project management processes, methodologies and tools and techniques and ability to adapt them to organization Extensive experience with managing contract revenue, billable utilization, and gross margin achievement Serves as a trusted advisor, with the ability to serve as the company's main representative with the customer Cultivates and maintains strong customer relationships to understand needs, maximize customer satisfaction, and communicate overall project status Employs executive presence to communicate with stakeholders; specifically associated with