Description

The position can be based in beautiful Seattle, WA or Amazon's amazing new headquarters (HQ2) in Arlington, VA. This is a hybrid role (3 days a week in the office) because we believe it is easier to learn, model, practice, and strengthen our culture when we're in the office surrounded by our colleagues.

The AWS Builder Experience Listening and Solutions (BELS) team is looking for an ambitious leader to drive our builder experience solutions agenda! In 2021, Amazon established a new leadership principle, "Strive to become Earth's Best Employer." This role will be instrumental in taking that idea and moving it into action for the particular needs of AWS employees (known as builders).

The Principal Program Manager will work with business and Human Resources leaders to identify opportunities to improve builder experience. They will develop simple ways for leaders to find solutions to these opportunities, either existing or new. This aspect of the role drives high ownership, identifies where we can be frugal, and builds trust across AWS teams to maximize the lived experience for builders. Additionally, they will also drive a portfolio of exploratory projects owned by the BELS team itself. These will arise from working back from builder feedback. The team frequently presents strategy and progress to AWS senior leadership.

Key job responsibilities

Program Management - Instill best practices into the BELS program and local builder experience efforts across multiple business units and geographies. Identify opportunities to collaborate and coordinate across silos to optimize the impact on builders.

Project Management – Develop and maintain project plans, identify resource needs, and manage project schedules for the initiatives started by the BELS program team. Collaborate effectively across teams to define strategy, goals, and commitment to timelines and deliverables.

Deliver Solutions – Partner with BELS program leadership to design and implement new or modified solutions to meet builder experience needs; partner with PXT and Business teams on gap analysis, design, and prioritization of critical strategic components.

Support Local Solutions - Build best practice processes and guidelines that provide local builder teams with tools to implement and execute their own builder experience efforts. Generalize learnings from local successes to help scale the impact of positive builder experience interventions.

Measurement - Identify measures to define project progress and measure project impact; confirm return on investment and establish ongoing quality metrics.

Program Governance - Maintain the cadence of business reviews and the Operational Planning process.

Subject Matter Expertise – Develop deep knowledge of builder experience efforts and core builder journeys; provide insights, experience design best practices, and connect builders working on the same issues or problems.

Communication - Own communications (including document writing) to project members and stakeholders on progress, issues, risks, regular status updates, and various white paper analyses.

A day in the life

The Principal Program Manager will work with business and Human Resource leaders to identify opportunities to improve builder experience. They will develop simple ways for leaders to find solutions to these opportunities, either existing or new. This aspect of the role drives high ownership, identifies where we can be frugal, and builds trust across AWS teams to maximize the lived experience for builders. Additionally, they will also drive a portfolio of exploratory projects owned by the BELS team itself. These will arise from working back from builder feedback. The team frequently presents strategy and progress to AWS senior leadership.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-

person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or

in a flexible, hybrid work model near one of Arlington, Virginia or Seattle, Washington. Amazon offices.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Seattle, WA, USA

Basic Qualifications

• 8+ years of program or project management experience

• Bachelor's degree

• 5+ years of HR experience as an HRBP, HR Generalist or HR Specialist.

• Demonstrated ability to work cross-functionally with HR, business and technical teams

• Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines in a fast-paced, often ambiguous environment.

• Excellent written and verbal communication skills - ability to interface at all levels of the organization, specific strength in the ability to structure and write senior level business documents.

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

• Graduate degree and/or MBA

• Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.

• Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations.

• An unfailing passion and capacity to advocate on behalf of our employees/customers.

• Customer orientation with a demonstrated desire to delight others – ability to serve multiple customers and deliver an excellent employee experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.