This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $32.51 to $32.51 an hour. JOB SUMMARY The Portfolio Coordinator supports Plymouth residents by working closely with the Portfolio Manager and Assistant Portfolio Manager to ensure that housing-related services are offered in a fair, respectful, harm reduction, trauma informed, and culturally proficient manner consistent with Plymouth's mission and also serves being part of an offsite Property Management (PM) team that services Plymouth's properties and ensures they are maintained in a way that supports the residents' needs. Specific tasks related to this position (but are not limited to) include general administrative tasks as assigned by the managers and by performing various property management tasks, i.e., depositing rent payments, preparing and filing lease/compliance documents, tracking unit turn progress, facilitating lease signings, participating in onsite PM office hours, scheduling vendor work, ordering supplies, managing team and building calendars, drafting resident notices, entering information into the property management data base, and preparing reports. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Tenant Relations Builds effective and professional relationships with residents. Participates in onsite PM office hours. Receives, investigates, and troubleshoots resident concerns and complaints related to lease, building rules, rent, work orders, and/or income recertification before escalating it to the managers for resolution. Monitors and respond to communication from resident or resident representatives as supervised by a manager. General Administrative Support Assists with general support as needed (examples: faxing, making copies, scanning, filing, etc.). Uses MS Office programs for email, scheduling appointments, writing reports and organizing information and files. Manages the PM team calendar and building calendars. Answers phone and follows proper phone procedures. Organizes and maintains files according to established procedures. Leasing and Compliance Documentation Occasionally conducts lease signings and provides initial orientation of the building to new tenants and serves as a backup facilitator to the Portfolio Manager and/or Assistant Portfolio Manager within the portfolio in their absence or when needed. Ensures accurate and timely preparation, completion, and submission of lease and compliance documents to appropriate departments and partners. Completes and serves tenant notices, i.e., letters, rent bills, recertification notice, notice of death, 3-day notices, 10-day notices as directed by the managers. Prepares documents required for legal proceedings. Works with onsite Permanent Supportive Housing (PSH) staff in gathering of resident information and resident paperwork including re-certification information as necessary. Operation Coordination Deposits and processes rent for assigned buildings within the Portfolio. Prepares, distributes, and files monthly rent bills, rent receipts, and payment plans. Completes and/or processes documentation forms such as Incident Reports, Tenant Grievances, work orders, and Notices to Vacate. Receives, processes, and tracks work orders. Coordinates activities and work performed by contractors and Plymouth maintenance staff. Monitors unit turn progress and maintains the Unit Turn Report with accurate dates and notes. Conducts monthly building key audits. Orders, replenishes, and organizes replacement keys in the building key cabinets. Orders building supplies as directed by man