Req #: 235782

Department: UWMC MONTLAKE-BRAIN TUMOR CENTER

Posting Date: 07/09/2024

Closing Info: Open Until Filled

Salary: $3568.00 - $5099.00 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

Where your impact goes further.

Join our award-winning team at UWMC MONTLAKE- ALVORD BRAIN TUMOR CENTER. Among the top hospital centers in the United States and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC Montlake prides itself on compassionate patient care as well as its pioneering medical advances.

The Alvord Brain Tumor Center has an outstanding opening for a Patient Services Specialist 3; Full Time, Day Shifts . The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations.

WORK SCHEDULE

• Full-time (40 hours per week)

• Monday-Friday POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Complex scheduling for both Alvord Brain Tumor Center and Neurodiagnostics

• Opportunity to provide career growth RESPONSIBILITIES:

• Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors.

• Maintain clean, organized, professional work area, and performs other related duties as assigned.

• Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors.

• Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders.

• Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements.

• provider orders through the Fax document management application to be scheduled in Epic.

• Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination.

• Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team.

• Function proficiently within their team to assist with the training of new staff and act as a go to team resource.

• Support their team Lead in day-to-day operational goals.

• Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading.

• Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection.

• Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss.

• Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success.

• Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality.

• Develop and maintain good working relationships within the department, with other departments and all medical staff.

• Always using our AIDET tool (Acknowledge, Introduce, Duration, Explanation, and Thank You) to promote trust, reduce anxiety, and ensure understanding when communicating on each call. REQUIRED POSITION QUALIFICATIONS

• High school graduation or equivalent AND two years of experience in the program specialty

• Three years of Patient Support Service experience OR

• An equivalent combination of education/experience

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.