Innova Solutions is immediately hiring for an Operations Specialist, Scheduling and Cell Logistics Position Type: Contract Duration- 12 Months Location- 100% Remote Shift: Standard work schedule will be 12 hours per day, Friday through Sunday, 12 PM ET to 12 AM ET Training: 3-5-month M-F Typical 9/5 Will need to be flexible for the regional trainings with APAC and EU. As an Operations Specialist, Scheduling and Cell Logistics, you will: * Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners * Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics * Monitor collection, delivery, transportation, and manufacturing activities * Troubleshoot and develop plans of action for issues throughout the patient journey * Interact with internal and external stakeholders over the phone and email * Ensure a positive end-to-end customer experience * Execute urgent escalations and facilitate product returns and product replacements * Input and maintain transactional data related to patient schedules within scheduling system * Actively participate in tactical and other meetings as assigned * Facilitate daily operations activities and meetings including shift turnover on rotating basis * Provide real-time scheduling portal support to external users * Monitor and triage requests and issues within the case management system * Provide on-call and holiday support as assigned * Knowledge, Skills, and Abilities: * Highly self-motivated, self-aware, and professional * Flexible in responding to quickly changing business needs * Exceptional customer service orientation * Skilled at managing tense situations and de-escalation * Eager to work with teams from other regions and cultures * Strong sense of ownership and accountability * Able to work independently and in groups * Fluent reading, speaking, and writing skills required in English has context menu The ideal candidate would possess: * Bachelor's degree or equivalent work experience * 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain * Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred * Experience working in a regulated environment (cGMP/FDA) is preferred * Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Mohit Vyas Sr. Associate ? Recruitment Mohit.Vyas@innovasolutions.com PAY RANGE AND BENEFITS: Pay Range*: $38-$41.43 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldw To view the full job description,