WHAT YOU'LL DO The Office Experience Assistant is responsible for the hospitality and overall maintenance of the office, including all services related to building and office space, vendor relationships and coordination of in-house meetings and events. The position involves working as part of a flexible work team to provide customer centric office support in a demanding, fast-paced professional services environment. Visitor Management: Serve as the face of the office and point of contact for office hospitality Facilitate a warm and informative experience for visitors and staff as they work in the office Answer reception phones with professionalism and confidentiality Monitor entry to the office by properly registering incoming visitors and communicating with building management any changes to access privileges Manage permanent and guest badge permissions ensuring up to date access privileges Collaborate with building management to align on building-wide tenant communications and emergency response Facilities: Maintain overall appearance, safety, and security of the office Monitor housekeeping for both individual and common spaces Check all conference rooms, communal areas, offices and workstations throughout the day to ensure that all work areas are clean and supplies are fully stocked Check all printers to make sure they are clean and organized; dispose of any client confidential material that has not been picked up from the previous day Coordinate recycling/shredding effort Coordinate office maintenance and repairs Oversee the basic functions of the printers, faxes and copy machines by ordering and replacing paper and toner; call for repairs when necessary Maintain schedule for cleaning and maintenance of carpets, glass, furniture, office plants, and other areas Maintain contact with building services (janitorial, HVAC, electrical and miscellaneous repair) Coordinate mail/package delivery Pick-up and sort mail into staff mail folders Manage Fed-Ex supplies and relationship Maintain postage meter and order supplies when necessary Oversee office supplies Ensure appropriate supplies are ordered and supply areas are stocked and organized Coordinate kitchen / central gathering space needs Maintain office kitchen, including replenishing all kitchen supplies, ordering food/drinks, etc Take weekly inventory of supplies and order as necessary Responsible for overall cleanliness and organization of office kitchens. Ensure proper maintenance of kitchen equipment and disposal of trash Meetings & events: Support planning and execution of office events Assist with affiliation events, including annual holiday party, offsite meetings, leadership hosted dinners, cohort events, community service projects and events, office celebrations, etc. Manage catering needs Manage food orders from outside caterers Work with meeting organizers to develop menus for office lunches and internal meetings, receive and set-up meals in conference rooms, clean up after meals and events Assist internal staff in planning meals or breaks for case team meetings, training programs and in-house recruiting functions Manage catering budgets; forward all bills from caterers to accounts payable for processing; highlight potential savings/overspend Research catering companies/restaurants for quality of food, prompt delivery, cost, variety, etc Provide outstanding service. Seek feedback from staff on food quality Coordinate conference room reservations Coordinate with meeting organizers and to ensure all meeting needs are met, including catering, furniture arrangement and other set-up needs YOU'RE GOOD AT Visitor Management: Serve as the face of the office and point of contact for office hospitality Facilitate a warm and informative experience for visitors and