The Group Manager plays a critical role in delivering exceptional property management services to clients, driving performance and growth within their assigned portfolio, and contributing to the overall success of JLL. The Group Manager will oversee a portfolio of multiple office buildings, and the management teams that service each property or portfolio. The Group Manager will be working directly with the clients to ensure a thorough understanding of the investment objectives and the development of property / portfolio strategic plans and operating and capital budgets. WHAT YOU'LL BE DOING Operations - Provide support to property teams with operational or administrative functions required to ensure compliance with Management Agreements. Jointly communicate effectively with the Senior Portfolio Director on all significant operating, financial, leasing, and administrative issues. Ensure that the Jones Lang LaSalle standards are implemented, met and maintained consistently. This includes all policies and procedures, systems and standards and initiative compliance of the property teams. Oversee the commissioning and startup of key assignments. Ensure the implementation of JLL minimum standards on newly acquired and existing properties. Participate in the development and implementation of strategically oriented plans to meet the management services needs within the division. Oversee all preventative maintenance programs in conjunction with local and regional engineering. Oversee tenant improvement construction projects and capital improvements as required. Ensure that insurance requirements are met for all properties. Initiate and participate in defining department wide policies and procedures. Financial - Implement financial and operational controls to provide the most effective and efficient management of the properties in accordance with the Company's standards and/or owner requirements: Prepare and review annual property business plans and operating budgets, subject to Client review and approval. Prepare and review operating reports in conjunction with Clients' required schedule. Routinely inspect properties to assure the quality of operations. P&L responsibility for their portfolio including fee collection and salary allocations. Client Service: Interface with clients to develop and nurture strong relationships, with the goal of meeting or exceeding their expectations regarding the operational, financial, and marketing efforts for their property / portfolio. Business Development: Cross-sell all Jones Lang LaSalle services to clients and tenants. Interface with leasing brokers to ensure the lease process meets Client's objectives. Participate in and drive new business efforts, both internally and externally Management: Prepare staffing and compensation recommendations to Senior Portfolio Director. Train and develop direct reports to prepare for promoting employees from within for future opportunities. Support, assist and direct the growth and development of others within the department. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in conjunction with Human Resources and Senior Portfolio Director. Perform mid-year and annual performance reviews. Assume a leadership role in the department and assume responsibility for the coordination and successful performance of committees. Work with the Regional Engineer coordinating technical support and developing training programs designed to offer advancement to promising engineering candidates. Coordinate activities of Property Managers and other members of the Jones Lang LaSalle team. Support and assist on department and company initiatives. Be an active proponent of property management within the company and local market.