Summary Responsible for working directly with the client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Oversees the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. Key Responsibilities Work in conjunction with the Senior Facilities Manager to develop and execute overall vision of facilities team. Assist in the strategic direction for operations and maintenance team in alignment with client goals and Leadership Principles. Inspect sites routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs. Manage third-party suppliers engaged in operating and maintaining properties. Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective. Maintain Sites using service level agreements and key performance indicators, ensuring all Client and JLL safety procedures are followed. Assist in site incident investigation, utilize structure problem solving to identify root cause of failures Primary interface with client representatives.Collaborate to determine client expectations.Ensure delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Assist in the creation of reports and presentations for senior management. Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc. Skills & Competencies Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis. 4+ years experience in Facilities Management role within a large commercial organization. Experience of managing facilities contracts and supplier/ contractor management. Familiarity with sustainability and green building practices. Quality Assurance knowledge and experience desirable. Acts decisively to solve complex problems by collecting data, making sound inferences, prioritizing key factors, and operating autonomously, while also considering other perspectives. Strong verbal and written communication skills, leadership, teamwork, analysis, judgment, and customer focus. Delivers high quality results on time through effective planning, organization, and prioritization. High level of IT literacy including familiarity with technology solutions and tools for operations optimization. Proven financial acumen, including accruals, budgeting, forecasting, and financial analysis. Ability to analyze data and generate meaningful reports. JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, tr