Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Planning & Delivery organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.

Data Center Planning & Delivery is growing the One-Intake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements. The team is seeking a highly-skilled & driven Senior Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Senior Technical Program Manager within this team focused on new product launch preparation (e.g. Machine Learning Products), you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.

Key job responsibilities

The primary responsibilities from the Senior Technical Program Manager include, but are not limited to, the following:

• Work with teams/stakeholders cross VP organizations to influence new product and data center design to ensure compatibility (Will focus on Machine Learning Products Primarily)

• Identify new product intake to launch gaps across new product initiative and relevant downstream teams and define strategy and deployment plan to close the gaps

• Work with software system teams to identify existing toolings and integrate them to close offline communication gap

• Implement system and process changes as long term solution to replace interim manual intervention solution that having cross organization impact

• Drive adoption of established system and processes with teams/stakeholders across VP organizations

• Create business review documentation (MBR, QBR etc.) and lead program review with VPs

• Establish process health metrics and key performance indicators and work with BIE team to deploy data visualization reports illustrating process health.

• Establish status update report and create Wiki/docs for broader team communication

• Actively explore new ideas and drive implementing it to improve new product preparation.

About the team

The mission of the One-Intake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet on-time delivery to customers and not negatively impact established business and operational metrics. Through this program, we will enable AWS Infrastructure Services to close existing intake gaps, improve the ownership of new products, and enhance support from engineering, planning, and operational teams when new instances, racks, and tools are being introduced to Infrastructure ecosystem.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA | Seattle, WA, USA

Basic Qualifications

• Bachelor's degree in supply chain management, industry system engineering, program management etc.

• 6+ years of technical program management experience leading cross-organizational complex technology infrastructure

• 6+ years program management experience and knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)

• 6+ years of technical program management working directly with software engineering teams experience

• Experience developing and designing end to end process improvement through software systems to replace human/manual work

Preferred Qualifications

• Master’s Degree or advanced professional degree

• Project Management Professional (PMP) certification

• Background in architecture/design, mechanical/electrical engineering, software/systems/hardware engineering, data center infrastructure/operations, or construction

• Experience with and deep understanding of multiple project management methodologies

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.