Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way. We are looking for a Customer Development Representative II to join our team, reporting to the Director of Customer Development. In this (remote or hybrid) role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your Region to meet or exceed targets for maintenance and subscription renewals. You will manage customer contacts at various stages of the customer lifecycle and work as a trusted partner allowing customers to meet their business objectives with Infoblox products. You're the ideal candidate if you are creative, energetic, and self-driven professional, understand the unique aspects of SaaS customers and their business objectives and are results driven. What you'll do: Analyze data collected during account reviews and meetings to create practical proposals, ensuring customer satisfaction, and surpassing monthly and annual sales targets Take charge of the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals Facilitate overall relationships with clients, encouraging adoption of Infoblox products, ensuring retention, and aligning with customer goals to enhance organizational efficiency Develop a trusted advisor relationship with customers, identifying and addressing issues, and ensuring quick resolution by leveraging cross-functional teams Work closely with the Sales Account Team to support accounts, identifying opportunities for improving Infoblox services across functions, and developing upsell and cross-sell opportunities Utilize the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account Team to identify areas for expansion, upsell, and refresh Deliver RKO presentations to the Technical Buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases Foster a collaborative atmosphere between the field and customer development organizations. Drive expansion and tech refresh initiatives in renewing accounts, optimizing field engagement Strive for a minimum IQRR of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement What you'll bring: 4+ years of work experience in Customer Success or Account Management 3+ years of service renewals experience with an emphasis on channel Expert working knowledge of the service business, including co-termination, service terms, plus terms and conditions Experience working with both internal and external customers in a multi-tier channel environment Proficiency with Excel and Salesforce Experience with SaaS applications, deployments, and migration to cloud services DNS, DHCP, and IPAM experience Excellent organizational, consulting, project management, and time management skills Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer c