Overview: HKS is searching for a talented CRM Manager to join our team. Leads the ongoing development of HKS' companywide CRM platform. Responsible for executing the day-to-day, support, maintenance, and improvement of our Salesforce system. Works closely with our business development and practice leaders to drive adoption of Salesforce. Self-starter, able to influence and drive change, and to demonstrate results to the business. Teaches and mentors staff on the use of HKS' CRM System, and effectively embodies and expresses the firm's values and mission. Responsibilities: Serves as primary system administrator for 210+ users Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Identifies key opportunities for system improvements and works with IT partners in the development of technical or process enhancements in order to increase operational efficiencies Coordinates the evaluation, scope and completion of new development requests Works with Business Development Directors to keep Salesforce aligned with HKS' business development vision Manages Salesforce licensing Works with our Data Governance Analyst to implement data standards Keeps up with latest Salesforce system updates and rollouts Drives user adoption of Salesforce by tracking system usage and creating user education/communication plans Trains users on how to use the system (both current and onboarding new users) Effectively act as the liaison between our users, vendors and the application development team Assists our in-house digital marketing team with creating and maintaining contact lists, content, segmentation groups and e-mail tracking. Qualifications: Endorses the firm's cultural values, including a commitment to quality, innovation, learning and growth Acts with positive, service-driven attitude with a commitment to going above and beyond to help customers and team members Facilitates team's self-evaluation to distill and distribute lessons learned within the firm, in collaboration with leadership May collaborate and assist in the professional development of staff through mentoring, performance management and career planning May develop, recognize and grow diverse talent Resolves conflict effectively and encourages a healthy team environment Takes personal responsibility for fostering a green workplace through sustainable work practices If you currently work for HKS, please submit your application via the Internal Careers Portal. HKS is an EEO/AA Employer: M/F/Disabled/Veteran HKS is an EEO/Affirmative Action Employer and committed to a policy of non-discrimination in all employment practices including, but not limited to, recruiting, hiring, training, advancement, compensation, and termination. HKS' policies, including its Affirmative Action Programs, are designed to not only ensure legal compliance with state and federal anti-discrimination and retaliation laws, but to carry out the principles of equal employment opportunities in all job categories. Deliberate and conscious effort is made to make employment decisions that are consistent with these equal employment opportunity principles. HKS will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, protected veteran status or disability; and ensure that all employment decisions are based only on valid job requirements. Employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination for filing a complaint, assisting or participating in an investigation, compliance evaluation or hearing, opposing and/or exercising any other right made unlawful by Executive Order 11246, Sections 503 and 38 USC 4212, as amended, or their implementing regulations,