MULTIPLE POSITIONS AVAILABLE

Company:                     AMAZON WEB SERVICES, INC.

Position Title:                Cloud Support Engineer II (NET)

Location:                       Seattle, Washington

Position Responsibilities:

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering or a related field and three years of experience as a Cloud Support Engineer or a related occupation. Alternatively, employer will accept a Master's degree in Networking, Information Technology, Computer Science, Engineering or a related field and one year of experience as a Cloud Support Engineer or a related occupation. Of the required year(s) of experience, one year of experience must include: (1) Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Providing Linux or Windows Operating System support; and (3) Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. 100% telecommuting permitted; work may be performed from anywhere in the U.S.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year

Apply online: 

www.amazon.jobs

 -- search by AMZ8400379

. Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.