Description

If you have a passion for data and machine learning and want to join a science and analytics team that creates solutions impacting millions of customers globally, this job is perfect for you!

Amazon revolutionized customer service, now we are changing what customers expect from technical support.

We’re responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. Join our team as a BI Engineer and drive business growth through data-driven insights.

In this role, you'll maintain and analyze large data sets, build data models for analysis, and collaborate with stakeholders to define meaningful success metrics.

Your expertise in data engineering and analysis will directly impact our organization's success by providing actionable insights that inform strategic decisions.

We're seeking a skilled professional who can communicate complex data in a clear and concise manner, enabling stakeholders to make informed choices that propel our business forward.

Key job responsibilities

• Work closely with the Product Managers, Scientists, Engineers, and Data Engineers on developing BI/analytics solutions to measure the performance of new and existing solutions (including ML models) and surface new opportunities for improvements.

• Build and analyze key metrics to uncover trends and root causes of issues and own ad-hoc deep dive investigations into existing customer journeys to identify root causes of issues and surface improvement opportunities.

• Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, dashboards, etc. to drive business decisions.

• Work with Product Managers, Data Engineers, scientists to develop a mechanism to measure the performance of a new and complex projects that seeks to create a unified and cohesive generative AI solution to enhance customer experience

• Collaborate with other stakeholders to optimize and adopt applications within the AWS ecosystem.

• In this role, the BIE will be responsible for migrating dashboards to new visualization tools, conducting thorough testing, deploying the new tools, and training users on the updated visualization platform.

A day in the life

We are looking for a motivated individual with strong technical / analytical skills and practical experience to join the Device, Digital and Alexa Support (D2AS) team as a Business Intelligence Engineer.

You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Basic Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience

• Experience with data visualization using Tableau, Quicksight, or similar tools

• Experience with building and maintain basic data artifacts (e.g. ETL, data models, queries)

• Experience applying basic statistical methods (e.g. regression) to difficult business problems

• Knowledge of how to improve code quality and optimizes BI processes (e.g. speed, cost, reliability)

• Experience with statistical analysis, co-relation analysis

Preferred Qualifications

• Experience with scripting language (e.g., Python, Java, or R)

• Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports

• Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,100/year in our lowest geographic market up to $165,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.