About the role You will lead a high performing, multi-disciplinary team to deliver Transaction Management solutions to one of JLL's largest global technology clients. Overseeing a portfolio across the AMER region, this position calls for a highly-energetic leader with excellent communication, portfolio management and client relationship management skills. Comfortable in working towards achieving performance targets, you will be responsible to deliver a range of real estate and workplace solutions to a client seeking both the consistency and innovation that come from a closely-integrated partnership with JLL. The role will serve as the single point of client contact for all real estate transaction activity and deliverables in the AMER region, in collaboration with regional leads for both Portfolio Strategy and Occupancy Planning. Critical responsibilities include (but not limited to): Transaction Program Management Day-to-day support and oversight for the fully-seconded JLL team, including goal setting and prioritization, consistency in deliverables, and active leadership as necessary to ensure decisions are made, progress is achieved and timelines are met Direct oversight for Transaction Managers and Analysts within region - consisting of regular touch points, guidance and support including participation in area alignment meetings and monthly strategy paper reviews to ensure consistency, quality and completeness of deliverables Direct ownership of team resourcing in region - monitoring transaction volume and overall team bandwidth to ensure balanced distribution and alignment with global gearing ratios Direct ownership of the Critical Lease Event pipeline in region - monitoring portfolio critical dates and identifying optimization opportunities in liaison with other stakeholders, including active participation in strategic plan formation and implementation of the portfolio strategy Direct ownership of the Spend Approval (SA) program in region - leading the SA process for all transactions and accountable for all SA submissions, including ensuring deliverables are fully watertight Direct ownership of broker partnership program in region - setting expectations, monitoring, and scoring performance, ensuring best-in-class service delivery across all transactions Perform quality control in terms of consistency in transaction processes, procedures and protocols, as well as consistency in delivery of the transaction management function leveraging a best-in-class broker partnership model Lead in preparation of monthly, quarterly and semi-annual business reports including highs, lows, process improvements, help needed and lessons learned; develop additional ad-hoc reports as requested by client Direct ownership and management of real estate transaction activities for complex or high-profile deals, managing third-party broker partners, field resources and other stakeholders, and preparing recommendations, approvals and execution of the transaction Raising the Bar Regularly liaise with other Regional Transaction Management Leads to share best practices Leverage JLL on account research team, bringing research insights, analytics and innovative ideas to regional client leadership Leverage, invent and simplify best practices, including the continuous improvement of process, tools and templates "See around corners" - providing actionable advice on mitigation of anticipated risks/taking advantage of opportunities Proactively identify process in/efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results Client/Stakeholder Management Accountable for the service delivery to meet contractual obligations of JLL, serving as single point of contact and escalation point Establish and maintain effective relationships with client cross-functional regional and area leads to gain trust and support direct reports