Quantitative Operations Associate/Capacity Modeler-Global Operations

Plano, Texas;Charlotte, North Carolina; Scranton, Pennsylvania

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Description & Responsibilities:

Global Operations Resource Analytics team is looking for a motivated individual with a background in Industrial Engineering and/or Operations Research. This individual will develop and implement volume forecasts, capacity plans, workforce schedules, conduct what-if scenarios and provide workable recommendations to key stakeholders.

The ideal candidate will have a keen eye for detail, experienced in modeling complex operational systems, with excellent communication skills. The job offers an outstanding opportunity for a motivated individual to apply quantitative skills towards answering real-world business questions.

Key Responsibilities

• Develop and implement volume forecasts and capacity plans.

• Incorporate Operations Research methodologies - Discrete Event Simulation and Optimization in capacity planning.

• Develop and assemble insights through data mining using SQL.

• Identify and implement productivity improvement opportunities through work measurement.

• Automate mundane tasks using Python and/or Microsoft VBA

• Interact with key stakeholders to present forecasts, Capacity Plans, and convey recommendations.

Required Skills:

• A degree, preferably a Graduate Degree in Industrial Engineering and/or Operations Research.

• 1-2 years of demonstrated experience in modeling complex systems.

• Well-versed in

• Discrete Event Simulation modeling using Arena or similar software.

• Optimization modeling using Excel Solver or Gurobi and

• Forecasting using SAS or similar software.

• Experienced in mining data using SQL and automating tasks using Python/Microsoft VBA

• Proficient in assembling insightful presentations using MS PowerPoint

• Innate intellectual curiosity with strong aptitude for developing workable solutions.

• Strong communication skills including the ability to perceptively convey complex ideas concisely to key stakeholders.

Desired Skills:

• Master’s degree in Industrial Engineering and/or Operations Research

• Prior capacity or financial planning/modeling experience

• Data mining experience using SQL/SAS-SQL

• Proficient in Arena or similar discrete event simulation software

• Proficient in Excel Solver and VBA

• Experience with SAS and Python

• Prior Banking industry analytics and modeling experience, specifically with developing capacity or resource optimization models that adhere to standards set by a risk management governing body

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.