THE POSITION

The Pennsylvania Treasury Department is seeking a detailed individual to join the Bureau of Unclaimed Property as a Claims Examiner. If you want to experience the satisfaction of public service by helping your fellow Pennsylvanians, this may be the right job for you. Bring your skills and ambition to our team and help return Unclaimed Property to its rightful owners!

DESCRIPTION OF WORK

As an Unclaimed Property Claims Examiner, you will provide service to unclaimed property claimants by evaluating information and pertinent documentation from claimants to substantiate ownership and entitlement for unclaimed property claims. As a member of the Unclaimed Property Call Center, you will assist with a high volume of claimant calls related to unclaimed property. You will also be responsible for contacting companies to obtain clarification necessary to complete the claims process. This role involves providing excellent customer service and crafting professional email and verbal responses to claimants and the public.   About Treasury: The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

*Work Schedule and Additional Information: *

• Full-time employment.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• *Telework: *You may have the opportunity to work from home (telework) part-time up to 2 days a week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office.
• Salary:* *In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

   

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in general office work; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience using Microsoft applications such as Word, Excel, and Outlook
• Experience entering and retrieving data
• Full-time experience providing customer service in a Call Center
• Professional communications experience
• Experience managing a claims caseload

*Legal Requirements: *

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. 

How to Apply:

• Your application must include a resume. 
• Your application must be submitted by the posting closing date*. *Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, g to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.