Job Information
Motion Recruitment Partners Product Support Analyst in Scottsdale, Arizona
Product Support Analyst
Scottsdale, Arizona
Hybrid
Contract
$30/hr - $32/hr
Overview:
Our client is seeking a Product Support Analyst to join their dynamic team. This is a hybrid contract role, local to Scottsdale, AZ.
Under direct supervision, the Product Support Analyst I analyzes escalated issues, questions, including, but not limited to, Point of Sale application, SAP and payment applications. Additionally, this position is responsible for documenting customer feedback on applications and providing recommendations to improve applications.
Contract Duration: 5-Months
Required Skills & Experience
This position requires a minimum of one year IT support experience or eighteen months of working with Company business applications hardware experience.
This position requires experience with SAP troubleshooting and using T-code and IDOC or experience in Middleware API or integration. (1 out of these is required)
Invoice applications systems and payment application systems are necessary.- Required
This position requires excellent written and verbal communication along with strong interpersonal and customer service/orientation skills.
Ability to prepare and/or execute test plans, test scripts and test cases is necessary - Required
Intermediate level computer experience, including Microsoft Word, Excel, PowerPoint and Visio is necessary - Required
This position requires technical, analytical and critical thinking skills, including, but not limited to, attention to detail, analytical, trouble-shooting and problem solving- Required
Ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
Ability to both multi-task and manage priorities effectively is required.
Strong organizational skills are essential to insure the most effective and timely delivery of service.
Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements in a fast paced environment are essential.
This position requires an associate degree in Computer Science, information Technology, IT Engineering or related field.
What You Will Be Doing
Daily Responsibilities
Research escalated inquiries/issues by using critical thinking, initiative, and collaboration in combination with established processes and procedures
Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications
Identify, recommend and document modifications or improvements for critical business applications
Serve as a the technical liaison between the development and user communities
Review and analyze customer feedback on critical business applications
Conduct training for Service Desk and other support teams on new products or services being rolled out to the enterprise
Complete Payment Card Industry (PCI) compliance processes
Create and review instructional documents and knowledge articles for business applications and processes
Perform Quality Assurance validation on business applications software releases and fixes
Provide on-call support for escalated production issues on a rotating schedule
Complete work in a timely and accurate manner while providing exceptional customer service
Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise
Reconcile finance/invoices, data, etc.
Other duties as assigned
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Annette Cheatham
Specialization: Technical Support
Motion Recruitment Partners
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