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Massage Envy Body Care Service Innovation Manager in Scottsdale, Arizona

Massage Envy is looking for a Body Care Service Innovation Manager to support the Massage Envy franchise network’s service menu including current service offerings and the evolution of new services and enhancements. The Body Care Service Innovation Manager is responsible for supporting existing and new service protocols implemented in the Massage Envy franchise network. This role is responsible for service body care testing and may include research and development of services, consumer concept development and testing, business case development, alpha/beta testing and national implementation. This position also works directly with Massage Envy’s product vendors and franchisees to lead the full-cycle launch of new service and retail initiatives within the franchise community.

Essential Functions

  • Lead cross functional teams, including collaboration with Learning & Development, Project Managers, and Marketing to execute key service led relationships

  • Monitor consumer, industry, and competitive trends in body care services and gather feedback from industry professionals to anticipate growth areas

  • Lead, mentor and develop Body Care Specialist

  • Assist National Operations with supporting annual service hours, revenue budgets, and forecasts for the brand based on service trend and brand initiatives

  • Review protocols summitted by network for skunkworks projects as appropriate

  • With a comprehensive understanding of existing services in franchise locations, identify opportunities to expand and improve those offerings with overall market reach and service profitability

  • Influence and negotiate with vendors to achieve results and identify gaps and opportunities

  • Aid Category Manager in product specifications for products to be sourced

  • Update policies related to the Innovation Department as appropriate

  • Work closely with the Project Management group achieve milestones and deliver future rollouts with operational excellence

  • Ad-hoc projects, special requests, and other duties as assigned

Education, Experience, and Skills Required

  • Bachelor’s degree or equivalent work experience

  • Minimum of 5 years’ experience in the body care therapy field preferred

  • Wellness industry experience preferred

  • Leadership experience managing subject matter experts

  • Experience with research and development for body care service development

  • Strong communication skills (verbal, written and presentation), problem solving ability, time management, organizational and interpersonal skills

  • Project management of multiple, competing projects and priorities

  • Relationship management including the ability to collaborate, communicate and influence equally well within all levels

  • Proficient with Microsoft Suite products, including Word, Excel, and Power Point

  • Enjoys working in a fast-paced innovative environment

  • Self-motivated and seeks ways to make things happen

  • Ability to work with diverse and multi-disciplinary teams

  • Excellent time-management and organizational skills

  • Ability to work on tight deadlines

  • Hybrid work model, flexible work from home options available

Massage Envy Franchise LLC Benefits:

In addition to a great work environment, Massage Envy Franchise, LLC offers Medical, Dental and Vision Benefits.  Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!  

Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job ID: 2022-162045

External Company URL:

Street: 14350 N. 87th St.

Post End Date: 8/31/2022

Telecommute: Yes