Job Location

Schwalbach Am Taunus

Job Description

Are you passionate about an exciting career in healthcare? Do you want to work in a modern FMCG company? If you relish a culture in which your development is key and you feel a hunger to learn, a dedication to lead, and a passion to win – this position is for you!

Procter and Gamble (P&G) has made a significant commitment to the transformation of our consumer complaints management system (CCMS). Our Consumer Complaints Management Organization (CCMO) team has been chartered to design and implement a comprehensive corporate CCMS that assure worldwide regulatory compliance for all P&G products.

YOUR ROLE

As the Quality Assurance (QA) Manager in our CCMO team, you will oversee the QA Consumer Complaints system processes for the Baby and Feminine Care divisions in Europe and the United States. You will lead and manage processes, liaising with Consumer Relations, Global Product Stewardship, Research and Development, Global Safety and Surveillance Analysis, and Product Supply sites.

Key Responsibilities:

• Ensure proper handling and closure of complaints.

• Review consumer comment data and prepare complaint reports.

• Analyze complaints to identify potential issues.

• Communicate findings to the Technical Community and hold stakeholders accountable.

• Lead cross-functional consumer comment reviews.

• Contribute to enhancing processes and ensuring compliance.

• Support the QA digital transformation.

Job Qualifications

YOUR PROFILE

• You have or will have completed before starting with us a master’s degree or equivalent with strong academic results in pharmacy, medicine, bio engineering, biomedical sciences, molecular medicine or related fields.

• Proven ability to build relationships and collaborate effectively across diverse regions, functions, and levels, engaging with internal and external stakeholders.

• First experience with team leadership or mentoring, demonstrating the ability to support collaboration and encourage team members.

• Proficient in information systems and data management tools, with a preference for Veeva; system ownership experience is a plus. Skilled in creating training materials, coaching users, and leading data tracking initiatives.

• Basic to intermediate knowledge of quality systems and metrics, proficient in office management tools

• Strong analytical skills to identify trends and implement process improvements. Experience with complaint classifications is beneficial.

• You can speak and write proficiently in English (C1).

• Ability to engage others in continuous improvement, prioritize tasks, and demonstrate strong problem-solving skills to achieve goals.

WHAT WE OFFER

• Exciting work and responsibility from Day 1.

• Competitive Compensation (annual starting salary 64,800€), yearly performance-based compensation reviews and an annual bonus from your first year on

• A permanent employment contract in a crisis-resistant market.

• Wide range of social benefits: flexible & hybrid work arrangements, Christmas & vacation bonus, company pension plan, stock purchasing programs, job ticket, campus canteen & services such as fitness center, well-being program etc.

• Opportunity to engage in our various employee programs: We Belong Team & New Hire Network activities, GABLE Network & other affinity groups, Inspirational Leadership Events, Sports groups for running & football etc.

• Collaborate & manage multi-functional teams with international spirit, work with colleagues across regions and all levels.

APPLICATION

To optimally prepare for our online assessment & interviews, make sure you fully understand our assessment process our application process. (https://www.pgcareers.com/hiring-process)

• CV as a separate document

• Cover letter for the specific role you are applying for (optional)

• Copy of university diploma or equivalent experience and transcript

• Copy of relevant work, internship and volunteering certificates or reference letters

Please upload all documents in the "CV/Resume" field. Incomplete applications may lead to delays in the recruitment process.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G, we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here (http://faq.pgwebtools.com/app/#!/faqs/category/accommodation) if you require accommodation during the application process and please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment. We thank you in advance for your patience.

Job Schedule

Full time

Job Number

R000117579

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)