BASIC FUNCTION:

The Security Sergeant of Safety and Security is responsible for supervising Security Officers, Parking Attendants and Drivers. Responsible for coordinating and monitoring assignments and job responsibilities of department staff and promote and maintain a high level of customer service to ensure the customer’s needs are being met. Ensure the overall safety and security of Ellis Medicine’s patients, families, visitors, employees, and property. This position supports the parking program ensuring parking is available for everyone. Enforces consistent policy enforcement on all related security and parking policies and procedures.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or equivalent required. Associate degree in a related field preferred.

  Experience:

• 5 years Armed Security Guard experience or 5 years Healthcare/Hospital security or 5 years Law Enforcement experience preferred.

  Certification:

• Valid NYS Driver’s License, Unexpired NYS Armed Security Guard License (includes firearms training and a valid NYS pistol permit).

• Must be able to meet, pass and maintain New York State Security Guard Act requirements. Any person being offered employment as an armed security officer must be able to get a “transaction number” from the Department of State before starting employment. This transaction number will be copied and maintained in the employee file. This includes in part the requirement to pass criminal background checks by way of fingerprinting, 47-hour armed security guard course, 16 hours on the job specific training course within 30 days of employment start and annual training requirements set by the Ellis Medicine, Department of Criminal Justice Services and New York Department of State.

• Each employee must complete an “Employee Statement” that will be sent to the Department of State and a copy maintained on site in the employee file.

• In the event we employ any unlicensed individual this person must be able to pass such requirements within 90 days.

• Each security officer also must be reported on the “Employee Notification Form” to add and remove employed security officers from the Department of Criminal Justice System, “Association”.

  GUIDING BEHAVIORS:

• Communication: Listen to understand, before seeking to be understood.

• Collaboration: Deliver outstanding service ensuring that safety comes first.

• Compassion: Serve every person with empathy, dignity, and compassion.

PHYSICAL REQUIREMENTS:

• Employees in this position should be able to push/pull, lift/move 25 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to sit at a computer terminal or workstation for a prolonged period in addition to being able to squat, stand and walk for a reasonable length of time and distance. Sensory requirements include the ability to articulate and comprehend the spoken English language in addition to being able to read the English language.

  RESPONSIBILITIES OF THE POSITION:

• The Armed Security Sergeant of Safety and Security is responsible for supervising Security Officers, Parking Attendants and Drivers.

• Coordinates and monitors assignments and job responsibilities of department staff, ensures all staff is properly attired and equipped, and all equipment is operational.

• Promotes and maintains a high level of customer service to ensure the customer’s needs are being met.

• Performs all security/safety rounds/fixed post assignments utilizing departmental prescribed procedures; as well as utilizing training and experience as an Armed Security Guard/Law Enforcement Personnel to de-escalate workplace violence, mitigate threats and properly handle emotionally disturbed persons (EDP).

• Assist in response to Code Silver/Active shooter events collaborating with law enforcement response.

• Responsible for ensuring the safety and security of all persons and property within the facilities of Ellis Medicine.

• Provides the Manager or Director with pertinent information concerning the safety of its occupants.

• Comply with and enforce Security & Parking policies and procedures along with all hospital policies and procedures.

• Issues, tracks, and maintains all required security data including stats, parking permit stickers and citations.

• Ensures all traffic citations and appropriate letters are distributed in an expedient manner.

• Patrols facility to provide a safe environment for all persons and reports unsafe conditions. Signage is in acceptable condition and contacts Manager or Director to schedule repairs.

• Investigates and reports all security incidents, completes all appropriate logs and paperwork, and ensures proper communications of incidents to appropriate staff.

• Contacts appropriate law enforcement agencies if required and supports such efforts for individuals required follow up with law enforcement.

• Files any damage estimates, photographs, and evidence from occurrences/events.

• Properly perform and document DETEX fire and security rounds.

• Monitors and operates the fire alarm system.

• Assists in bomb threat searches and investigations.

• Secures a crime scene until appropriate authorities arrive.

• Operates computers, programs, and CCTV surveillance system and other security equipment. Able to process fingerprinting through NY State and L1 requirements.

• Properly handles and inventories patient valuables and departmental cash escorts.

• Maintains and secures all accountable items, such as keys, radios, etc.

• Accurately completes and maintains the daily security logs, reports and related paperwork; Lost & Found, Storeroom.

• Notifies appropriate staff of unusual occurrences that require immediate attention.

• Responds to Code situations in a timely and appropriate manner and initiates or assists control of the incident. Monitors Code 9.39 patients.

• Respond to customer calls in a timely, courteous, and efficient manner, provide optimal customer service and document call information.

• Communicates with patients, patients’ families, and staff to ensure safety, patient satisfaction and excellent customer service is provided.

• Collaborates with other departments throughout the organization and participates in hospital related matters.

• Attends department meetings as required.

• Provide on the job training to new employees.

• Complete required training as assigned (i.e., hospital, departmental, healthstreams).

• Complies with Hospital and department policies, work rules and requirements.

• Adhere to patient privacy policies and procedures, maintain confidentiality.

• Adhere to the Making Ellis Exceptional (MEE) Behaviors & Standards, and initiate, promote, and support change initiatives.

• The Security Sergeant will have the option to wear OC Spray Gel for self-defense or to protect others who are under immediate physical attack based on competency training completed.

  Equipment Handling

• Maintains the department’s equipment in a safe manner.

• Operates the department’s equipment including motor vehicles in a safe manner.

• Demonstrates proper and safe use of all assigned equipment and maintains proficiency in same, including firearm, pepper gel, etc.

  The following are mandatory certifications that a Security Officer must pass and maintain.

• Crisis Prevention / De-Escalation Training

• OC Spray Training

• Handcuff Training

• BLS/CPR Certification

• Belt Trauma Kit Certification

• 16 Hour Security Academy

• 16 Hour on Job Training

• 47 Hour Armed Security Training

• 8 Hour Annual DCJS Security Guard Course

• Security Guard DCJS 8 Hour Armed Annual Course

• Annual training based on the additional certifications held by this position.