Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Specialist to join our amazing culture. In this role, you will be responsible for routine installation, repair, rebuilding, replacement, programming, and service for electronic security equipment and systems in financial facilities. As a Banking Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities using skills and experience working on Electronic Security products in local bank branches. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.

• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.

• Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.

• Communicates with customers on scheduling, troubleshooting findings, possible solutions, and the final resolution to their service issue.

• Participates in the on-call rotation for service needs after hours and weekends.

• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Working knowledge of drive up, locking and electronic systems specific to banking industry.

• Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.

• Solid knowledge of mechanical and electrical systems.

• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.

• Strong communication skills both oral and written.

• Adaptability – Responds effectively to changes in situation or information.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off

• Fun & Laughter Day Off

• Medical, Dental & Vision Plan

• Life insurance & Disability Plan

• Wellness Program

• 401K Matching Plan

• Colleague Assistance Program

• Tuition reimbursement

• Competitive salary and compensation plan

• Vehicle reimbursement plan

• Corporate Social Responsibility Day

• And much more…

Requirements:

Education: High School diploma/GED (Technical diploma or degree preferred)

Preferred Experience: (but not required):

• 1-3 years of previous experience working on intrusion, access control, or CCTV systems for commercial customers.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

• Technical/other training or better in Electronics Technology

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)