Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. We are looking for creative leaders with a passion for high complex challenges, a knack for problem solving, and the ability to thrive in a fast-paced environment.

Amazon Logistics is looking for a Learning Coordinator. This position will support operations by preparing new hires to be productive and drive standards adoption.

As Learning Coordinator, you will be responsible for leading onboarding and proficiency programs, driving process standardization and process improvement. You will also perform quality audits and follow up metrics measurement that will drive customer experience and performance improvement within the delivery network.

• Candidate must be flexible to work weekends and/or overnight, as needed

• Candidate must have availability to travel up to 15 % of the time

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

This position will be based our AMZL Corporate Office in São Paulo, SP, Brazil.

Key job responsibilities

• Lead Learning Trainers and Learning Ambassadors.

• Create and manage operational onboarding programs.

• Track new hires operational productivity and guarantee learning curve improvement

• Manage peak onboarding plan with main stakeholders

• Mentor Amazon staff in lean principles and drive adoption of standard work processes into the daily work and habits of the operations.

• Support network level excellence in six sigma and lean practices through designing and implementing processes, metrics, and the proper usage of systems.

• Lever from Best at Amazon (BAA) practices to support process improvements, best practice sharing, and standardization of the work routine.

Basic Qualifications

• Completed Bachelor’s Degree

• Operations Background

• Experience leading, teaching and developing people to deliver key organizational goals

• Excellent communication skills, ability to simplify complex topics for broad audiences

• Cross-functional project management experience

• Experience using and communicating performance metrics

• Advanced Excel and anaytical skills

• Fluent Portuguese and Intermediate English

Preferred Qualifications

• Bachelors’ Degree in Engineering, Operations or related field as well as a MBA is a plus

• Experience with Learning Management Systems and content development.

• Ability to influence others without having positional authority

• Certifications in Six Sigma and Lean are a plus

• Ability to handle changing priorities and use good judgment in stressful situations

• Ability to Deep Dive and develop innovative ideas for process challenges