Job Description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational workflow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Essential

• Understanding of how IT solutions can assist hospitality businesses, either through previous experience or through operational experience in the hospitality industry

• Experience installing/configuring/training MICROS-Fidelio Software products in Latin America.

• Experience managing projects relating to the implementation of sophisticated enterprise software applications, preferably in a leadership role

• Previous training experience in the area of theoretical/conceptual training

• Knowledge of manual Front Office Management Procedures

• Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint and Visio

• Ability to work in a self-managed environment

Desirable

• Previous experience working with MICROS solutions

• Relevant degree, diploma, certificate or equivalent experience

• Previous IT sales experience, preferably within the hospitality industry

Professional Skills

• Superior English language communication skills, written and verbal

• Professional presentation skills, including ability to tailor content to audience requirements

• Strong interpersonal skills with the ability to earn respect from both employees and customers

• Analytical problem-solving skills

Abilities

• Ability and credibility to work independently and in a team environment

• Ability to create solid and fruitful relationships with customers and colleagues

• A self-starter with initiative, drive and strong desire to succeed

• Ability to work under stress and to deadlines

• Ability to manage and prioritize time effectively

• Flexibility with people and time

OTHER REQUIREMENTS:

• Willing to work overtime and public holidays as requested

• Able to travel extensively and be away from home for extended periods of time

• Willing to work with a wide variety of cultures

• Currently hold a valid passport

• Any other tasks or duties as required by management from time to time

• Adhere to company standards, policy and procedure

Career Level - IC1

Responsibilities

• Responsible for leading installation and training of the Hotel Systems and associated interfaces.

• Responsible for working in a consultative manner with the customer and implementation teams to ensure the success of each assigned project (projects must deliver the expected benefits and achieve the required objectives).

• Work closely with Implementation Managers for developing project plans, detailed project schedules, identification of risks, contingency plans and maintain close communication with Implementation Managers and customers for project timeline, status, etc.

• Responsible for identifying and scheduling project deliverables, milestones, and required tasks.

• Responsible to provide regular project status and reports.

• Responsible for defining and maintaining the scope and objectives of projects in conjunction with customers and the Operations team.

• Responsible for coordinating activities with the customer and Implementation team to ensure projects progress on schedule.

Key Performance Indicators:

• Ensure the intended project scopes are implemented to achieve successful Project outcome.

• Effectively communicate with Internal and External Customers.

• Effectively report and monitor project progress.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer