Description

Brazil Operations External Fulfillment (EF Ops) is looking for an Operations Manager to lead a team of specialists responsible for developing new seller partners and running key mechanisms to ensure the best customer and seller experience. EF Ops team is responsible for the marketplace logistics and works with third party sellers.

Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with Sellers and Vendors to ship products directly from their warehouse reducing cost and carbon footprint. The EF Operations Manager will lead cross-functional mechanisms working with teams in Brazil and abroad, support programs target definition, drive team members to meet goals, and make trade-offs (time vs. quality vs. resources). You will inspect the results of the mechanisms and define improvements to amplify impact that will enhance the overall customer experience amidst a rapid growth.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, we will connect you to our accommodation team.

Key job responsibilities

Key responsibilities include managing multiple mechanisms simultaneously, conducting root cause analysis for errors and proposing solutions, preparing monthly and quarterly reports, lead a team. The role requires close collaboration with stakeholders across Transportation, Product, Program, Sales, and other EF teams across the world. The ideal candidate is an analytical problem-solver, people manager, organized, able to drive complex initiatives to arrive at successful outcomes.

A day in the life

• Monitor KPIs and plan actions to improve customer experience

• Drive global parity projects in partnership with other teams

• Participate in high level discussions and unfold corporate goals to direct targets

• Coordinate a team of operation specialists

• Liaise with stakeholders to drive improvements, anticipate bottlenecks, support escalations, make decisions balancing business and operations needs with technical constraints

• Submit weekly, monthly and quarterly managerial reports detailing key mechanisms results and new initiatives updates.

• Analyze data to identify patterns, dive deep into details and drive conclusions

• Understand operational errors root causes and propose solutions

Basic Qualifications

• Experience in program or project management

• Experience working cross functionally with tech and non-tech teams

• Experience in defining and implementing process improvement initiatives using data and metrics

• Bachelor's degree

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership

• Experience leading process improvements

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules