Job Information
Hyatt Chief Concierge 礼宾部经理- Grand Hyatt Sanya Haitang Bay ( Local Only ) in SANYA, China
Description:
1.Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
2.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
3.Ensures that all Concierge and Transportation associates are familiar with the hotel’s products and services.
4.Implements consistent guest recognition programmers and maintains a relevant guest history database.
5.Spends time in Concierge, Transportation, Hotel Lobby and Entrance to ensure that both areas are managed well by the respective team and delivers the brand promise
Qualifications:
1.Good at English
2.Same position more than one year erperience
Primary Location: CN-46-Sanya
Organization: Grand Hyatt Sanya Haitang Bay
Job Level: Full-time
Job: Guest Service Operations
Req ID: SAN032282
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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