Description:

1.Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

2.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

3.Ensures that all Concierge and Transportation associates are familiar with the hotel’s products and services.

4.Implements consistent guest recognition programmers and maintains a relevant guest history database.

5.Spends time in Concierge, Transportation, Hotel Lobby and Entrance to ensure that both areas are managed well by the respective team and delivers the brand promise

Qualifications:

1.Good at English

2.Same position more than one year erperience

Primary Location: CN-46-Sanya

Organization: Grand Hyatt Sanya Haitang Bay

Job Level: Full-time

Job: Guest Service Operations

Req ID: SAN032282

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.