Job Title: Accounts Receivable Generalist

GENERAL DESCRIPTION OR PURPOSE OF THE JOB:

The AR Generalist will complete accounting transactions, reporting, and billing activities to support the Jostens Billing and Accounts Receivable functions. Answers incoming customer calls regarding account specifics. Solves or refers the issues to the appropriate area.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

1- Answer customer calls and research billing information in financial systems.

2- Research, enter, and verify AR adjustments and other transactions relating to account maintenance and process customer requests.

3- Credit Card refunds – adjustments – reconciliation.

OTHER RESPONSIBILITIES:

• Communication with Customers, customer service, and multiple business areas to complete billing, collections, and customer refund processes

• Enter, verify, and research customer and billing information in financial systems

Collections/AR Duties:

• Answer calls and e-mails and process customer requests

• Process AR adjustments and other transactions relating to account maintenance in Oracle and various systems

• Review customer account status and AR aging reports on a regular basis

• Document customer communications in the call-tracking database

• Contact past due accounts and make arrangements for payments

• Credit Card refunds, adjustments, and reconciliations: Process credit card refunds to customers and make corresponding entries in Oracle to customer deposit records and reconcile cash-related transactions between systems.

Other Duties:

• Provide excellent customer service to schools, sales Reps, and other company personnel

• Ensures compliance with local, state, and federal government requirements.

• Ensure compliance with company policies and procedures

• Performs other related duties as necessary or assigned.

JOB REQUIREMENTS/SPECIFICATIONS:

Required:

• Working knowledge of basic accounting principles

• Previous phone experience

• Excellent written and verbal communication skills

• Excellent organizational, analytical, and time management skills

• Proficient in Microsoft Office Suite

• Ability to analyze and organize information with a high degree of accuracy

About Jostens:

Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups daily, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum, and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating important moments. We are a mid-size company with a small-company feel, allowing us to move fast and explore innovative ideas.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

https://www.jostens.com/about/california-employee-privacy-policy