Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Brindar un servicio administrado de alto nivel siguiendo mejores prácticas de la industria para garantizar que su plataforma permanezca operativa.

What you'll be doing

PRINCIPALES RESPONSABILIDADES

• Identificar, investigar y resolver proactivamente incidentes y problemas técnicos, así como también restaurar el servicio del cliente mediante la administración de incidentes hasta su resolución.

• Garantizar que no se pierdan las condiciones de acuerdo de nivel de servicio.

• Soporte de las plataformas de Service Provider y Data Center para incidentes, requerimientos y análisis de causa raíz.

• Escalamiento de alto nivel para clientes, ingenieros y equipo en general, en tecnologías de alta complejidad.

REQUISITOS EXCLUYENTES

• Estudios de Ingeniería en Telecomunicaciones, Conectividad y Redes, Sistemas, Informática, Computación o afines.

• Certificación CCNP: Service Provider y/o Data Center.

• Inglés técnico a nivel intermedio (Será evaluado).

REQUISITOS DESEABLES

• Experiencia +5 años en roles de soporte.

• Certificaciones de nivel profesional en ciberseguridad, de proveedores de servicio o de vendors CISCO - Juniper.

• Experiencia en proveedores de servicio.

• Inglés conversacional nivel intermedio.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.