ServiceNow, Inc. Senior UX / UI Designer, Customer Success in Santa Clara, California

Senior UX / UI Designer, Customer Success|21177

MarketingSanta Clara, California



Senior UX/UI Designer,Customer SuccessLocation:Santa Clara, CA

ServiceNow is making the world of work, work better for people. With a service orientation toward the day-to-day activities, tasks, and processes of work life, we help the modern enterprise operate faster and be more scalable than ever before.We’re disruptive and proud of our phenomenal growth and industry-leading NPS scores. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.We work hard but try not to take ourselves too seriously. We are a disruptive team that is highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and expect each other to always be challenging ourselves to be better. Oh, and we also have a lot of fun.

ServiceNow is making long term investments in its Customer Success program. Our customers have told us that they want our guidance to achieve business outcomes faster. To meet their needs at scale, we recently launched the Customer Success Center. This is our core, online success site for all customers and includes best practices, templates, tools, tips, calculators and more.In short, the Customer Success Center is a product. It needs to be an amazing user experience and a highly functional tool. It’s new and we know it can and should evolve. This is where you come in.As a member of theCustomer Successdesign team, you will helpdesign a product experience that will letcustomers realize how ServiceNow can drive their specific business outcomes througha unified experience.The passionate individual we are looking for will help guide the visual design ofcustomer success product. This can mean anything from translating customer requirements directly into design solutions, to leading a larger discovery process while co-creating solutions with a customer.

What you get to do on this adventure:

  • Collaboratewithcustomer success product managers,designers on ServiceNow’s Design System andMarketing Technology platformto create innovative customer experience

  • Createnew concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs

  • Craftuser experiencesthat help illustrate and help reinforce storytelling from end-to-end

  • Experiencethe creative processes in acorporateenterprisesoftware environment

  • Applyyour expertisein UX Design, Visual Design, Interaction Design, and Front-End Development

  • Create tailored interfaces that revolutionize workplace collaboration and productivity

  • Lead, synthesizeandgenerateproduct designstories

  • Ideate custom portal solutions for customers across all service management domains

  • Develop enablement materials that drive better outcomes on the Now Platform

  • Participate in all cycles of the design process from research and UX/UI design through QAand production

  • Contributeinsight touser stories to define development tasks

  • Interact with the greater ServiceNow design and UX community as a thought leader

  • Perform in concert with architecture and development peers in an agile scrum product development

What you should have in your toolkit:

  • Degree in the fields of Graphic/Visual Design, Cognitive Science, Human Computer Interaction, Interaction Design,new media, interaction design, HCI design, media design,or related disciplines

  • At least 5 years successfully applying user-centered design on products

  • A portfolio showcasingyourwork and/or projects is required

  • A strong passion for collaborating with a cross-functional team to solve complex business problems

  • Command of design basics: readability, iconography, color, and spatial relationships

  • Mobile, web application, and responsive web design experience across platforms

  • Fluidity in Adobe Photoshop, Adobe Illustrator, Sketch, and other creationand designtools

  • Experience working with enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft)

  • Experience using HTML and CSS to customize user interfaces

  • Knowledge of user research and usability evaluation techniques

  • Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics

  • Knowledge of web and mobile technologies, including social networking and messaging information architecture and other productivity applications

  • Bonus points for having basic knowledge of front-end development technologies, such as HTML, CSS, and/or JavaScript

  • Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions

  • Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

  • Experience in conceptualization, design strategy (UX), prototyping, and crafting visual UI screens

  • Total comfort and ease in a customer-facing role

  • Nice to have: Experience creating custom themes and templates using popular CMS platforms likeWordpress, Django, or Joomla

  • Strong written and verbal English language skills

  • An endless supply of curiosity

  • Strong personal commitment to quality

  • The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution

What we will need to see before or during your interview:

  • An inspiring portfolio of web-based and mobile digital application experiences

  • Demonstration of any publicly available projects you havedesigned

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.