Help Desk Technician

Santa Ana, CA, USA

Req #568

Thursday, September 19, 2024

Iteris is looking for a Help Desk Technicianthat will help provide technical support and troubleshooting to employees and contractors for software and hardware. Participate in the computer asset lifecycle from initial load and configuration through hard drive destruction and e-waste.

What you will be doing:

• Review Help Desk Ticket queue

• Answer Help Desk phone calls

• Resolve IT-related issues

• Escalate calls to Infrastructure or Application team as needed

• Configure and maintain computer assets

  What you need to be successful in this role:

• High school or better level of education

• Working knowledge of PC Applications and Microsoft Windows/Office

• Working knowledge of PC hardware

• Basic understanding of networks

• Ability to communicate in person and over the phone with employees needing assistance covering a variety of Help Desk issues

• Advanced computer knowledge and skills preferred

• IT Help Desk experience preferred

• Advanced problem solving preferred

• Strong written and verbal communication skills

• Ability to communicate complex ideas to customer at their level of understanding

• Ability to analyze, isolate, duplicate, and resolve problems in a timely manner

  Iteris anticipates paying between $23.25 and $26.00 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

  #LI-ONSITE

  What’s in it for you:

• I ncentive-based yearly bonus

• 401(k) with immediate matching and no vesting period

• Generous Paid-Time-Off [PTO] benefits

• Comprehensive medical, dental, and vision coverage

• Life insurance

• Medical reimbursement plans

• Disability coverage

• Family-friendly programs

• Education assistance program

• In-house training programs

  Iteris is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility® Platform, our AI-powered end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! V isit www.iteris.com for more information, and join the conversation on Twitter (https://twitter.com/iteris) , LinkedIn (https://www.linkedin.com/company/iteris-inc-) and Facebook (https://www.facebook.com/iterisinc/) .

  Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

• Pay Type Hourly

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