Job Title: Operations Control Center Duty Officer (Aviation Services E)

Job Code: 11268

Job Location: Sanford, FL (On-Site)

Job Schedule: 1st Shift OR 2nd Shift 5/8

Job Description:

The Operations Control Center Duty Officer will be responsible for developing the global networks daily schedule to ensure compliance regarding student, and instructor duty time policy and instructor duty time regulations, while driving maximum utilization. They will work to achieve operational targets within the job area to drive significant impact of utilization and yield to achieve the financial targets of the department. This position will act independently to determine methods and procedures on new assignments and often act as a facilitator and team leader while working on improving the fleet utilization.

Essential Functions (Included but not limited to):

• Highly skilled and experienced senior support contributor that has a comprehensive understanding of Federal Aviation Regulations, and the ability to work with a wide range of stakeholders at all leadership levels to ensure that fleet utilization is meeting pre-determined targets to meet or exceed revenue goals.

• Work as an integral part of the Operations team to ensure the student/instructor schedules align with the course and lessons that are to be conducted.

• Operating in a highly regulated environment, the Quality Specialist routinely communicates and contacts within and outside the department on maters that involve complex issues and assignments that drive increased utilization and revenue into the business.

• Work independent actions with a high degree of imitative to resolve issues with no supervision.

• Work to achieve operational targets (utilization metrics) to drive significant impact on the overall results of the department.

• Act as a facilitator and team leader.

• Ability to work autonomously and acts a mentor to lower-level peers and provides guidance on tasks that will drive results for the business.

• Must work indecently with a high degree of initiatives to resolve issues to meet the utilization requirements on a global scale.

• Verify flight crews are following L3harris safety policies as outline in L3harris Operational Policies.

• Keep track of flight delays and implement processes to minimize cancellations.

• Keep Manager informed of any incidents involving academy personnel or aircraft.

• Balance training resources across multiple locations to maximize asset utilization and performance to drive revenue.

• Leverage team to produce schedules that maximize most favorable flying opportunities to maximize training revenue on a daily and weekly basis.

• Establish easily understood metrics that equate to meeting or exceeding department revenue targets.

• Ensure daily schedule is within compliance regarding student/instructor duty time policy and instructor duty time regulations.

• Ensure proper invoicing at the end of a flight.

• Coordinate with Manager to challenge status quo to uncover inefficiencies which will drive future revenue opportunist.

• Follow L3harris safety policies as outline in L3harris Operational Policies.

• Provide visibility into flight delays and implement processes to minimize cancellations and maximize asset utilization.

• Using Flight Schedule Pro, or comparable, complex flight operating software programs.

• Operating in a high utilization FAA Part 135 operation or equivalent type of fast paced operation.

• Ability to handle multi-tasking, organization, and efficient work to accomplish daily/weekly/monthly objectives of the position and operations department.

• Experience working in a complex fleet utilization / scheduling model with firm understanding of the impacts of hours, revenue, and cost.

• Problem Solving, and attention to detail.

• Auditing and directing the work of others.

• Dispatching or ATC operations.

• Able to obtain and maintain a DoD Clearance.

• Other duties as assigned.

  Qualifications:

• Requires highly developed job knowledge and skills. Typically obtained through a combination of education and experience.

• High School diploma or equivalent with a minimum of eight (8) years of Operations Flight Support experience.

• 2 years post-Secondary/associate degree with a minimum of four (4) years of Operations Flight Support experience.

• Two (2) years working in an SOC environment at a FAR Part 135 “floating fleet” utilization model.

• Must be a US Citizen.

  #LI-AH1

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.