Administrative Coordinator

Job Code:12492

Location:Sanford 04073

Department:Program Support

FT/PT Status:Full Time

Summary:

Sweetser is looking for an Administrative Coordinator at our Certified Community Behavorial Health Clinic (CCBHC) in Sanford!

Administrative Coordinators provide support to the Community Behavioral Health Clinic [CCBHC], through the administrative functions such as reporting, data collection, and auditing. Administrative coordinators manage ongoing coordination of clients and staff including the facilitation of a positive patient-centered environment and ongoing support among providers and Sweetser.

E SSENTIAL FUNCTIONS :

• Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].

• Facilitate ongoing collaboration and communication between providers.

• Run reports and collect data required by State and Federal entities.

• Measure and seek to continually improve provider and staff satisfaction.

• Create a “patient-centered” care environment resulting in high satisfaction as reported through Sweetser’s client service process.

• Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.

• Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.

• Links individuals with needed resources and services and regularly ensures services are meeting needs.

• Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.

• Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.

• Responsible for tracking and administering surveys as well as data entry.

• Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.

• Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.

• Utilize supervisory supports appropriately and participates in all team/program meetings.

• Other duties as assigned.

K NOWLEDGE AND S KILLS :

• Demonstrates professionalism and collaboration with others.

• Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.

• Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.

• Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.

• Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.

• Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.

• Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.

• Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.

• Intermediate computer skills required.

• Patient facing position - mental health experience 1-2 years preferred.

EXPERIENCE:

• Minimum of three years of practice management.

EDUCATION:

• Bachelor’s Degree in social work, human services, healthcare or business management.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Valid state driver’s license.