Job Information
Texas State University One Stop Navigator in San Marcos, Texas
Posting Information
Posting Number2024601
Posting/Functional TitleOne Stop Navigator
University Pay Plan TitleOne Stop Navigator
LocationSan Marcos
DepartmentTXST One Stop
Recruitment TypeOpen to All
Job TypeFull-Time
Funding SourcePermanent
Monthly Salary$3,333.34
Job CategoryNon-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Bachelor’s degree or equivalent combination of training and experience
Preferred Qualifications
Highly proficient written and verbal communicator
Exceptional customer service and interpersonal skills
Proven ability to work independently and as a team
Proven problem-solving and critical thinking skills
Professional telephone etiquette
Strong organizational skills
Professional level use of English language
Proficient with PC, student information systems, and customer relationship management systems
Bilingual Spanish is a plus
Job Description
The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties
Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas
Engage daily with students via email, chat, online meetings, calls, etc.
Offer personalized customer service while representing Texas State and its values
Navigate confidential student information across multiple systems
Accurately document interactions with students
Determine the quickest, most effective ways to answer student or parent questions
Escalate queries and concerns as needed and appropriate
Troubleshoot common issues with technology and student access
Undergo ongoing training on federal, state, and institutional regulations, policies and procedures
Ability to comply with university policies
Perform other duties as assigned
Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible
Additional Information to Applicants
Job Open Date07/03/2024
Job Close Date (posting closes at midnight)07/15/2024
Open Until FilledNo
Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start8:00AM
Normal Work Hours End5:00PM
Posting NoticesYou will be required to electronically attach a resume and cover letter to your application.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
Quick Linkhttps://jobs.hr.txstate.edu/postings/47728
Applicant Document