Date: Oct 31, 2024

Location:

San Juan-Santurce, PR

Company: Popular

Workplace Type: Hybrid

HR Associate | Retirement Benefits Operations

Job Title: HR Associate

General Description

Respond to internal customers’ questions and general inquiries related to Retirement Plan and Savings and Investment Plan processes and policies.

Essential Duties and Responsibilities

Provide exceptional customer service by responding to all walk-in customer service requests, inbound customer calls and written correspondences. Build rapport with each customer. Actively listen to customers’ requests and inquires and resolve them according the established period. Provide internal customers orientation about Our People processes, and policies related to the Retirement Plan and the Savings and Investment Plan. Process all transactions related to the Savings and Investment Plan. Document in detail all interactions with customers. Refer some situations to Our People specialized units.

Minimum Education

Bachelor’s degree in Accounting, Finance, Human Resources, Labor Relations or Psychology.

Experience

Two (2) years of experience in the human resources field.

Knowledge, Skills and Abilities (KSA's)

• Exceptional collaboration, communication, and interpersonal skills.

• Ability to prioritize multiple simultaneous initiatives, self-direct and task switch between strategic and tactical initiatives regularly.

• Advanced proficiency in the MS Office 365 (i.e., PowerPoint, Excel, OneDrive, and SharePoint).

• Strong oral and written communication skills and fully bilingual (English/Spanish).

  Certifications / Licenses

  No certifications or license needed.

  Additional Information

  The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

  Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

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