Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as eligibility, benefits, providers and claims

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Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being

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Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

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Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

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Provide education and status on previously submitted pre-authorizations or pre-determination requests

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Meet the performance goals established for the position in the areas of: service levels, call quality, customer satisfaction and attendance (among others)

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Other duties or project may apply Required Qualifications:

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1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

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Demonstrated familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

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Ability to work 40 hours / week during standard business operating hours Monday - Friday from 7:00am - 11:00pm. It may be necessary, given the business need, to work occasional overtime, weekends or during high season (October to January)

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Bilingual Spanish/English proficiency Preferred Qualifications:

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Call Center experience

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Healthcare experience

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Medical terminology experience

Start Dates & Headcount Needed

Start Date Headcount

11/4

20

Agency Interviews

1.

Explain main responsibilities.

2.

Validate availability.

3.

Validate English proficiency.

4.

Salary Expectation. Working hours

Ability to work 40 hours / week during standard business operating hours Monday - Friday from 7:00am - 11:00pm. It may be necessary, given the business need, to work occasional overtime, weekends or during high season (October to January)

Pay Details: $13.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance