Date: Aug 28, 2024

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Business Systems Liaison

Job Type

Full time opportunity

General Description

Administers, coordinates, monitor, manages and supports the assigned application or applications to ensure the correct performance.

Essential Duties and Responsibilities

• Ensure each incident is analyzed, diagnosed and root cause is found. Recommend new controls to avoid incidents.

• Manage incidents to ensure incidents are reported, documented and solve.

• Report the issue, status and diagnosis.

• Support analysis request and investigation.

• Support daily assign new, change and inactive permission to applicable users.

• Daily monitor user database to ensure quality of the data.

• Monitor system stability, ensuring that all operational tasks run error-free and application performance is optimal.

• Manage recurring procedures and/or related guides of the applications in charge.

• Manage reports and audits requirements to the assigned applications.

• Ensure communication with all BU and Operational Teams affected.

• Communicate releases enhancement to internal users.

• Ensure that SLA are met according to all requirements.

• Testing collaboration with the lead of other modules in the system.

• Monitor to ensure integration require with our ERP system for some process.

• Support in new projects development and testing.

• Assisting internal and external users in current systems functionalities.

• Ensure compliance with BPPR policies. Customer Service manages users’ complaints.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

Bachelor's Degree in Computer Science, Information Systems or Business Administration

Experience

At least two years of related experience.

Other Qualifications

• Analytical skills required to identify incidents root cause.

• Detail-oriented, organized, critical thinking and problem-solving skills.

• Process improvements oriented.

• Self-driven, agile, and able to work independently and on multiple engagements simultaneously.

• Strong work ethic and a team-player attitude with a deep commitment to strong business results.

• Excellent written and verbal communication skills in English and Spanish.

• Ability to present and interact with all levels of management.

• Advanced proficiency in MS Office applications such as Word, Excel, Power Point.

• Proven experience with Power BI and Dashboards.

• Ability to work under pressure, multitasking and minimal supervision.

• Self-starter and able to independently move tasks or projects forward and meet deadlines.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

Connect with us!

LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

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