Description

We are in search of a part-time Medical Receptionist for our non-profit organization based in San Jose, California. The role involves playing a crucial part in our healthcare services, managing patient scheduling, and ensuring smooth communication between patients and healthcare professionals. This position offers a long-term contract employment opportunity.

Role: Medical Receptionist

Hours: 10am-2:00pm

Responsibilities:

• Efficiently manage incoming calls from the Call Center, providing necessary information, taking messages, or scheduling appointments.

• Schedule, reschedule, or cancel appointments as per patient needs and availability.

• Ensure the prompt greeting of individuals entering the lobby, ascertain the purpose of their visit, and guide them to the relevant destinations.

• Monitor and manage call hold times to prevent long waiting periods for callers.

• Relay patient questions, requests, and other messages to the relevant person or department.

• Regularly update and verify all patient demographic and insurance information to maintain accurate records.

• Regularly communicate with the supervisor about the status of operations, patient access, medical records, insurance coverage updates, and other related issues.

• Resolve patient inquiries, complaints, or concerns regarding their accounts or appointments in a timely and professional manner.

• Collect payments from patients in accordance with the organization's cash handling policies.

• Check insurance and verify eligibility information for all patients.

Requirements • Proficient knowledge of Basic Medical Terminology.

• Familiarity with Healthcare Environment and Healthcare Administration.

• Ability to communicate effectively in Spanish.

• Proficient in using Epic Software for healthcare management.

• Experience in handling Patient Records and maintaining confidentiality.

• Prior experience in Receptionist Duties, especially in a medical setting.

• Ability to schedule and manage Patient Appointments.

• Knowledge of Patient Insurance procedures and policies.

• Strong organizational and interpersonal skills.

• Ability to work independently as well as part of a team.

• Excellent customer service skills to interact with patients and healthcare professionals.

• Strong attention to detail and ability to multitask in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .