About Us:

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Our opportunity:

The Community and Learning team plays a crucial role in realizing this vision by enabling our customers to achieve automation success, at an individual level through upskilling to a programmatic level, improving strategy and execution across the team.

We are seeking a dynamic individual to join our team and help us enhance how we enable and engage customers through our Community & Learning offerings. This role is vital to our mission as it will not only improve how we enable customers to achieve success, but also drive deeper account engagement by providing exceptional value to our elite group of Most Valuable Pathfinders (MVPs). By joining our team, you will directly contribute to our customers' success and, in turn, help shape the future of work through AI-powered automation.

Who you’ll report to:

This role reports to our Community & University Marketing Director

Location:

Remote role based in the United States

You will make an impact by being responsible for:

In your first 90 days:

• Reviewing our existing MVP strategy and develop strategic recommendations with timeline and KPIs

• Hosting your first MVP meeting and meet with 50% of our MVPs in the Americas to build initial relationships

• Assisting in planning, promoting and executing our annual community and learning virtual event

• Partnering with the Marketing Director to create an internal enablement and marketing plan to promote community and learning offerings

In your first 6-12 months:

• Successfully managing and growing our MVP program

• Measurably increasing engagement in our Community & Learning offerings at an account level through internal enablement and customer marketing strategies

• Partnering with account teams and customer advocacy team to build strategy for engaging top accounts in MVP program

• Creating a bespoke experience for our MVPs at our annual user conference, Imagine

• Collaborating with Automation Anywhere’s customer advocacy team to engage MVPs in high-priority advocacy opportunities

• Applying data insights to community marketing and program strategies, and craft a compelling narrative around the impact of Community & Learning on our customers and our business

• Collaborating with community marketing team to enable customers and cross-functional team members to leverage the community for automation success

• Deploying new strategies to increase community-generated content and knowledge sharing. Targeting increase to be agreed upon after completion of the audit

• Serving as a liaison for release efforts, working with product and marketing teams to develop and execute a strategy to integrate the community more closely with our product development cycle

You will be a great fit if you have:

• Bachelors Degree in Business Administration, Marketing or other relevant major preferred

• Track Record of Success: 7+ years overall work experience, including 5+ years of customer or community marketing and program management

• Customer Relationship Management: Proven ability to build and leverage strong customer relationships for mutual success

• Strategic Leadership: Effectively communicate strategy and tactical instructions to global team members

• Data Analysis: Strong analytical skills to inform strategy and demonstrate ROI of initiatives

You excel in these key competencies:

• Adaptability: Thrive in fast-paced environments, adapt to changing priorities, and innovate in response to challenges

• Communication Excellence: Superior written and verbal skills across various mediums, including content creation and presentations

• Project Management: Exceptional organization, managing multiple projects and stakeholders simultaneously

The base salary range for this position in California, New York, and Washington is $125,000 – $140,000 and outside of those locations is $115,000 – 130,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Community Marketing, Project Management, Leadership, Customer Relationship Management, B2B Software Solutions

#LI-JS1

#LI-REMOTE

Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles

• Unlimited Personal Time Off

• 12 holidays off per year

• 4 days volunteer time off per year

• 4 company “Achievement” days off per year

• Variety of health care and well-being benefits

• Paid family/parental leave

• We are a designated “Best Place to Work” for 2 years in a row! Learn more here (https://www.automationanywhere.com/company/press-room/fortune-media-and-great-place-work-name-automation-anywhere-2023-fortune-best)

• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here (https://www.automationanywhere.com/company/press-room/automation-anywhere-ranks-14th-newsweeks-list-top-100-most-loved-workplaces-2023)

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.